Room Attendant

Highgate; West Springfield (MA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Highgate Hotels seeks a Room Attendant to maintain clean and attractive guestrooms while delivering attentive, courteous service to guests in West Springfield, MA. The role requires physical stamina and a friendly, proactive approach to guest needs.

You will clean rooms to standards, stock supplies, manage carts, and report issues to supervisors to ensure flawless guest experiences. This entry-level position offers hourly pay and on-site work at Residence Inn West Springfield.

Qualifications

• Must communicate clearly and professionally with guests and colleagues.
• Ability to stand for long periods and perform repetitive cleaning tasks.
• Strong interpersonal skills and a friendly, service-oriented attitude.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties and prepare guest supplies and linen.
• Remove trash and dirty linen from guestrooms and hallways.
• Maintain clean hallways, public areas and closets.
• Restock housekeeping carts for next day use.
• Replenish chemical bottles as needed.
• Report missing items to Housekeeping Supervisor/Manager.
• Report maintenance repairs to supervisor/manager.
• Handle Lost and Found items per standards.
• Ensure overall guest satisfaction.

Skills

Attention to detail

Customer service

Teamwork

Education

High School diploma

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Residence Inn West Springfield

64 Border WayWest Springfield, MA 01089

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre‑cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set‑up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.