Room Attendant

Highgate Hotels, LP; West Palm Beach (FL); On-site; USD 19,000 - 23,000; Full time

Job summary

Highgate Hotels, overseeing Residence Inn West Palm Beach, is seeking a Room Attendant to maintain clean, inviting guestrooms and deliver attentive service to guests. The role emphasizes mobility, teamwork, and adherence to housekeeping standards in a high-demand hotel environment.

As part of our housekeeping team, you will ensure rooms are guest-ready, restock carts, and report any maintenance or safety concerns promptly while upholding Highgate's reputation for excellent service.

Qualifications

• High School diploma or equivalent; hotel experience preferred.
• Ability to lift up to 50 pounds and stand for long periods.
• Strong verbal and written communication with guests and staff.
• Reliable, with a courteous and service-oriented attitude.

Responsibilities

• Thoroughly clean guest rooms according to standards.
• Restock housekeeping carts with supplies for next shift.
• Remove trash and dirty linens from rooms and corridors.
• Clean and maintain hallways and public areas.
• Notify supervisor of maintenance or missing items.
• Ensure guest rooms reflect Highgate's service quality.
• Provide attentive, courteous service to all guests.
• Handle Lost and Found items per policy.
• Sustain safety and cleanliness at all times.

Skills

Strong communication

Physical endurance

Guest service focus

Education

High School diploma or equivalent

Job description

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Room Attendant

Requisition ID: 2026-81327

Category: Housekeeping

Job Location: US-FL-West Palm Beach

Property: Residence Inn West Palm Beach

Compensation Type: Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Residence Inn West Palm Beach

2461 MetroCentre Blvd West Palm Beach , FL 33407

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

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