Room Attendant

Highgate; Springfield (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Highgate Hotels is seeking a Room Attendant at the Residence Inn West Springfield in Massachusetts. The role focuses on maintaining clean, attractive guestrooms and delivering attentive, courteous service to all guests.

Responsibilities include cleaning rooms to standards, restocking supplies, reporting maintenance issues, and ensuring guest satisfaction throughout the shift. This on-site position requires physical stamina and clear, friendly communication.

Qualifications

• Must be able to effectively communicate verbally and in writing.
• Ability to stand during the entire shift and lift light to moderate loads.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including guest supplies and linen for housekeeping cart set-up.
• Remove trash and dirty linen from guestrooms and hallways.
• Keep halls, public areas and closets clean and stocked.
• Restock cleaning cart for next day’s use and replenish chemicals.
• Report missing items to Housekeeping Supervisor/Manager and notify of maintenance repairs.
• Handle Lost and Found items per standards.
• Ensure overall guest satisfaction.

Skills

Communication skills

Stamina

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Residence Inn West Springfield

64 Border WayWest Springfield, MA 01089

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre‑cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set‑up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.