Houseperson

InterContinental Hotels Group; Petersburg (VA); On-site; USD 24,000 - 34,000; Full time

Job summary

InterContinental Hotels Group is seeking a housekeeping aide to assist room attendants with linens, heavy items, and guest requests on assigned floors. The role includes delivering linens, stocking carts, and supporting public areas cleaning throughout the shift.

The position requires basic reading/writing and math skills, some housekeeping experience, and English-speaking ability. Ability to lift up to 75 pounds, stand for long periods, and work nights or weekends may be necessary.

Qualifications

• Basic reading, writing, and math skills.
• Some housekeeping experience and ability to speak English preferred.

Responsibilities

• Assist with heavy items like mattresses and linens; deliver linens and supplies.
• Remove dirty linen from carts and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas.
• Respond to guest requests for housekeeping supplies promptly.
• Clean designated areas such as public restrooms and storage areas.
• Report to supervisor any repairs or unsafe conditions.
• Respond to guest complaints to ensure satisfaction.
• Monitor supplies and minimize waste across housekeeping areas.
• Promote teamwork with other departments.
• May collect newspapers/news for recycling.
• May assist with deep cleaning projects.
• May assist with other duties as assigned.

Skills

Housekeeping experience

English language proficiency

Reading and writing

Math skills

Job description

JOB OVERVIEW:

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

DUTIES AND RESPONSIBLITIES:

• Assist room attendants with heavy items such as mattresses and linens.Deliver linens and other supplies to room attendants.
• Remove all dirty linen from assigned Room Attendants' carts and closets and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
• Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May collect newspaper and other items for recycling.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

Qualifications and Requirements:

Basic reading, writing, and math skills.Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling,

Other:

• May be required to drive in the performance of duties
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• May be required to work nights, weekends, and/or holidays.

Work Area:

Housekeeping areas, guest corridors, service elevators

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.