Houseperson

IHG Hotels & Resorts; Petersburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

IHG Hotels & Resorts in Petersburg, VA is seeking a dependable Houseperson to join our Housekeeping team. You’ll help keep carts stocked, assist with linen and trash, and ensure public areas remain clean and inviting. You’ll support room attendants and guest requests with a friendly, proactive attitude.

The role requires physical stamina and a willingness to work nights, weekends, and holidays. Training is provided for those with a strong work ethic and team spirit.

Qualifications

• Skills: Basic reading, writing, and simple math skills.
• Communication: Clear communication with team and guests.
• Experience: Prior hotel/housekeeping/custodial experience a plus; training provided for attitude and work ethic.
• Team mindset: Willingness to help teammates and maintain interdepartmental communication.
• Flexibility: Able to work nights, weekends, and holidays as needed.

Responsibilities

• Support the team by keeping room attendant carts stocked with linens and supplies.
• Transport dirty linens and trash to laundry/waste areas.
• Sweep, mop, dust, and sanitize public and staff areas.
• Deliver extra pillows, linens, or rollaway beds to guest rooms promptly.
• Assist with seasonal or deep cleaning tasks and organize storage spaces.
• Monitor for safety hazards and report them to your supervisor.

Skills

Basic literacy

Job description

We're looking for a dependable, energetic Houseperson to join our Housekeeping team! If you enjoy staying active on your feet, helping teammates, and ensuring our hotel guests have a great experience, this role is a perfect fit.

What You'll Be Doing

• Supporting The Team: Keep Room Attendant carts stocked with fresh linens and supplies throughout the day so they can focus on turning rooms quickly.
• Managing Linen & Trash: Transport dirty linens and trash from the floor down to the laundry/waste areas.
• Maintaining Public & Staff Areas: Sweep, mop, dust, and sanitize common areas like vending zones, hallways, floor closets, and public restrooms.
• Guest Requests: Deliver items like extra pillows, linens, or rollaway beds directly to guest rooms in a friendly, timely manner.
• Deep Cleaning & Special Projects: Help with seasonal or deep cleaning tasks, flipping heavy mattresses, and keeping storage spaces tidy and organized.
• Safety First: Keep any eye out for Maintenance needs or safety hazards and report them to your supervisor right away.

What We're Looking For

• Skills: Basic reading, writing, and simple math skills.
• Communication: Ability to communicate clearly with team members and guests.
• Experience: Previous hotel, Housekeeping, or Custodial experience is a plus, but we are happy to train anyone with a great attitude and strong work ethic!
• Team Mindset: Willingness to jump in, help coworkers, and keep communication open across departments.
• Flexibility: Willingness to work nights, weekends, and holidays as operational needs require.

Physical Requirements

• Ability to life or carry items up to 75 LBS and push carts or equipment weighing up to 300 LBS.
• Comfortable standing, walking, bending, and moving around the property for the duration of your shift.
• Frequent handling of cleaning tools, equipment, and linens.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.