HOUSEMAN

Hilton Garden Inn Statesville; Statesville (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A prominent hotel chain is seeking a House / Utility person to provide janitorial and maintenance support to ensure cleanliness in guest rooms, hallways, and public areas. Responsibilities include proactive maintenance, setting up hotel functions, and responding to guest requests. Ideal candidates must possess strong customer service skills, attention to detail, and the ability to lift and carry items. Flexibility in scheduling and tasks is essential for success in this role.

Qualifications

• Must have good customer service skills.
• Ability to work independently and with others as needed.
• Attention to detail is crucial for effective performance.

Responsibilities

• Ensure cleanliness of guest rooms, hallways, and public areas.
• Proactively maintain assigned areas and equipment.
• Attend mandatory trainings and adapt to schedule changes.

Skills

Good customer service skills

Ability to work independently

Good communication skills

Attention to detail

Ability to multi-task

Good initiative

Job description

House / Utility persons are responsible to provide janitorial and maintenance support to ensure the cleanliness of the hotel including: guest rooms, hallways, and all public areas of the hotel in accordance with brand standards and hotel procedures. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

• Provide a clean and safe environment for guests
• Proactively maintain assigned areas and equipment
• Clean and maintain common areas of the property
• Deep cleaning of assigned areas
• Setting up and maintaining complimentary hotel lobby functions
• Cleaning and setting up meeting room functions
• Delivering service items to guest rooms upon requests from front desk
• Assist with guest luggage when required
• Ensure efficient completion of daily assignments in a timely manner
• Use supplies efficiently
• Report all safety, maintenance and housekeeping concerns to management
• Attend and participate in all mandatory trainings
• Flexible with schedule and assignments
• Knowledge and completion of property cleaning procedures
• Maintain effective performance under pressure
• Follow proper procedures for lost and found items
• Follow guest safety procedures
• Follow guest requests, i.e. do not disturb signs, change of linen or terry
• Acknowledge and greet guests in public spaces
• Review daily inventory of supplies needed to complete assignments
• May perform similar duties as requested by supervisor

Requirements:

• Good customer service skills
• Ability to work independently and with others
• Good communication skills
• Ability to give and follow verbal and written instructions
• Attention to detail
• Ability to frequently lift/carry up to 15 lbs.
• Ability to occasionally lift/carry up to 35 lbs.
• Ability to multi task
• Displays good initiative