HOUSEMAN

Home2 Suites by Hilton Charlotte Northlake; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A hotel in Charlotte seeks a Utility Person to ensure cleanliness in guest rooms and public areas. Responsibilities include proactive cleaning, assisting guests with luggage, and maintaining a welcoming environment. The ideal candidate must possess good customer service skills, be able to follow instructions, and work efficiently both independently and as part of a team. The position involves lifting and carrying supplies and maintaining cleanliness standards.

Qualifications

• Good customer service skills are essential.
• Must be able to work both independently and as part of a team.
• Effective communication skills are needed.

Responsibilities

• Maintain cleanliness of guest rooms and public areas.
• Proactively clean and maintain assigned areas.
• Assist with guests' luggage when required.

Skills

Customer service skills

Ability to work independently

Communication skills

Attention to detail

Initiative

Job description

House / Utility persons are responsible to provide janitorial and maintenance support to ensure the cleanliness of the hotel including: guest rooms, hallways, and all public areas of the hotel in accordance with brand standards and hotel procedures. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

• Provide a clean and safe environment for guests
• Proactively maintain assigned areas and equipment
• Clean and maintain common areas of the property
• Deep cleaning of assigned areas
• Setting up and maintaining complimentary hotel lobby functions
• Cleaning and setting up meeting room functions
• Delivering service items to guest rooms upon requests from front desk
• Assist with guest luggage when required
• Ensure efficient completion of daily assignments in a timely manner
• Use supplies efficiently
• Report all safety, maintenance and housekeeping concerns to management
• Attend and participate in all mandatory trainings
• Flexible with schedule and assignments
• Knowledge and completion of property cleaning procedures
• Maintain effective performance under pressure
• Follow proper procedures for lost and found items
• Follow guest safety procedures
• Follow guest requests, i.e. do not disturb signs, change of linen or terry
• Acknowledge and greet guests in public spaces
• Review daily inventory of supplies needed to complete assignments
• May perform similar duties as requested by supervisor

Requirements

• Good customer service skills
• Ability to work independently and with others
• Good communication skills
• Ability to give and follow verbal and written instructions
• Attention to detail
• Ability to frequently lift/carry up to 15 lbs.
• Ability to occasionally lift/carry up to 35 lbs.
• Ability to multi task
• Displays good initiative