Housekeeping Training Development Partner - MGM Grand

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail and to

Free meals in employee dining room

Free parking on and off shift

Health & income protection

Professional development and volunteer

Job summary

MGM Resorts International in Las Vegas, NV seeks a Housekeeping Training Development Partner to lead the department's training program. You will coach, mentor, and evaluate new hires through a 90-day development plan, ensuring alignment with MGM Resorts standards and service excellence.

You will own the training schedule, collaborate with Housekeeping leaders, and identify opportunities for ongoing education while fostering servant leadership and a culture of accountability across the team.

Qualifications

• Minimum 21 years of age.
• 1+ years of housekeeping supervisory experience or relative experience.
• 3+ years of supervisory experience in a major hotel/complex preferred.
• Fluency in English required; fluency in Spanish preferred.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Lead the extensive training program for new Housekeeping team members.
• Facilitate ongoing training on safety and service excellence.
• Coach and develop employees during class and one-on-one sessions.
• Review progress of new hires at key intervals.
• Own the training schedule for the department and coordinate start dates.
• Lead implementation of new programs requiring training of housekeeping team.

Skills

Training delivery

Team leadership

Coaching

Mentoring

Communication

Housekeeping procedures

Fluency in English

Education

Bachelor's degree or equivalent

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Housekeeping Training Development Partner is responsible for leading the training activities for the Housekeeping department. This role will act as both a manager and mentor for new hires within the Housekeeping department, guiding them through a full training curriculum to develop the foundational skills and knowledge necessary for success, including evaluating their progress throughout their 90-day period. This position will also support other Housekeeping managers to ensure they are providing ongoing training and support to their newly hired employees. Additionally, this position will proactively recognize further training opportunities within the department and develop subsequent training in order for the Housekeeping team to achieve and maintain a high level of service, consistent with MGM Resorts standards.

THE DAY-TO-DAY:

Leads the extensive training program for new Housekeeping team members, teaching the core knowledge, skills, and abilities necessary for success in their role.

Facilitates ongoing training for departmental team members on topics such as safety and service excellence, consistent with the company's established guidelines/standards.

Act as cultural ambassador to engage new hires throughout the training process, coaching and developing employees during class and one-on-one sessions.

Demonstrates servant leadership by coaching team members to overcome roadblocks and offering positive recognition in order for team members to acquire the necessary skills for their current and future position.

Reviews the progress of new hires, evaluating their performance at key intervals of the program.

Reports training outcomes to Director of Housekeeping, making recommendations as necessary on further training or next steps.

Owns the training schedule for the department, specifically engaging with new hires in advance of their start date.

Leads the implementation of new company or property programs that require training of the housekeeping team.

Collaborates closely with Housekeeping leaders to ensure training activities align with departmental strategic objectives and that the Housekeeping leaders are providing further training support to include accountability for all 30, 60, and 80 day introductory period reviews.

Recognizes areas of opportunity within the department, developing/deploying training curriculum to proactively address.

Ensures adherence to standards within established departmental policies and procedures by continually evaluating training program outcomes.

THE IDEAL CANDIDATE:

Must be a minimum of 21 years of age.

1+ years of prior relevant experience in housekeeping supervisory experience or relative experience required.

3+ Years of Prior Relevant Experience Supervisory experience in a major hotel/report complex preferred.

Bachelor's Degree or equivalent experience in related field preferred.

Previous experience with cleaning procedures, chemicals, and Housekeeping equipment preferred.

Fluency in English required; fluency in secondary (Spanish) language preferred.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world‑class talent and thrive in our collaborative environment.

Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks.

Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best‑in‑class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world‑class entertainment, state‑of‑the‑art meeting and convention facilities, and high‑quality retail and gaming experiences.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best‑in‑class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.

For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers.

For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.