Housekeeping Team Lead – Guest Experience

InterContinental Hotels Group; United States; Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Comprehensive training

Job summary

InterContinental Hotels Group is seeking a Room Attendant with a keen eye for detail to ensure every guest enjoys a memorable stay. The role is physically demanding, requiring you to remain on your feet, assist guests, and maintain cleanliness across guest rooms and public areas.

You will monitor supplies, report issues to supervisors, and participate in deep cleaning tasks. Flexibility for nights, weekends, and holidays is required to support guest needs and hotel operations.

Qualifications

• It’s a physical role requiring you to be on your feet most of the day and able to lift up to 50 pounds/23 kg.
• Ability to read, write and perform basic maths.
• Flexible to work nights, weekends and holidays.

Responsibilities

• Make sure every room is at its best for guests.
• Assist guests with requests and navigate hotel facilities.
• Keep supervisor informed of progress or problems.
• Monitor and control supplies to minimise waste.
• Reunite guests with lost items when possible.
• Assist with deep cleaning projects as needed.

Skills

Physical fitness

Attention to detail

Customer service

Job description

InterContinental Hotels Group is seeking a Room Attendant with a keen eye for detail to ensure every guest enjoys a memorable stay. The role is physically demanding, requiring you to remain on your feet, assist guests, and maintain cleanliness across guest rooms and public areas.

You will monitor supplies, report issues to supervisors, and participate in deep cleaning tasks. Flexibility for nights, weekends, and holidays is required to support guest needs and hotel operations.