Housekeeping Team Lead | Exceptional Guest Experience

OCI Hospitality; Aurora (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

OCI Hospitality in Aurora, CO is seeking a Housekeeping Supervisor to assist in supervising housekeeping operations and lead a team to deliver exceptional guest service. The role emphasizes maintaining cleanliness of rooms and public areas, enforcing policies, and creating a positive work environment.

The ideal candidate will possess strong interpersonal skills, be detail-oriented, and able to manage staffing, training, and safety standards in a fast-paced hotel setting.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Performs all duties of a Housekeeping Attendant.
• Ensures all guests are provided superior room and public area cleanliness.
• Assists in supervising housekeeping team members with recruitment, orientation, training, scheduling, performance management, counseling and other team member relations issues.
• Ensures the compliance of health and safety standards.
• Assists with monitoring and upholding procedures for control of supplies and keys.
• Maintains knowledge, skills, and abilities needed to perform any position in the department.
• Maintains accurate lost and found log and upholds related policies and procedures.
• Handles chemicals and cleaning supplies with care and in accordance to standards.
• Operates commercial laundry and cleaning equipment.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Detail oriented

Professional image

Job description

OCI Hospitality in Aurora, CO is seeking a Housekeeping Supervisor to assist in supervising housekeeping operations and lead a team to deliver exceptional guest service. The role emphasizes maintaining cleanliness of rooms and public areas, enforcing policies, and creating a positive work environment.

The ideal candidate will possess strong interpersonal skills, be detail-oriented, and able to manage staffing, training, and safety standards in a fast-paced hotel setting.