Housekeeping Team Lead

Gold Key PHR; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Gold Key PHR in Norfolk, VA seeks an entry-level supervisory position to oversee housekeeping Associates and ensure that guest rooms meet SSI standards for cleanliness, quality, and efficiency.

You will train and coach Room Attendants, monitor schedules and attendance, and enforce safety and professional conduct. The role requires strong English communication, teamwork, and a commitment to guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong communication skills.
• Ability to supervise and motivate staff.
• Prior housekeeping experience preferred.

Responsibilities

• Supervise housekeeping Associates to ensure SSI standards in cleanliness, quality and efficiency.
• Train and coach Room Attendants and Housepersons on approved procedures.
• Monitor schedules and attendance; enforce uniform and punctuality policies.
• Inspect rooms after cleaning and ensure compliance with SSI before turnover.
• Coordinate with team to maintain pace of work and guest satisfaction.
• Ensure proper use of tools, carts and checklists to complete tasks.

Skills

Positive attitude

Guest interaction

English proficiency

Team leadership

Time management

Willingness to training

Education

HS - GED

Job description

Gold Key PHR in Norfolk, VA seeks an entry-level supervisory position to oversee housekeeping Associates and ensure that guest rooms meet SSI standards for cleanliness, quality, and efficiency.

You will train and coach Room Attendants, monitor schedules and attendance, and enforce safety and professional conduct. The role requires strong English communication, teamwork, and a commitment to guest satisfaction.