Housekeeping Supervisor | Senior Living

Wesley Homes; Des Moines (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Wesley Homes seeks a dedicated Housekeeping Supervisor to lead day-to-day housekeeping and laundry operations across the community. You will supervise staff, schedule shifts, onboard new hires, and uphold safety, quality, and resident satisfaction with hospitality-driven service.

You will partner with residents, families, and interdisciplinary teams to maintain a clean, welcoming environment and ensure regulatory compliance, continuous improvement, and a positive workplace culture.

Qualifications

• High school diploma or equivalent.
• Two+ years in housekeeping, environmental services, or related field.
• One+ year of leadership or supervisory experience.
• Understanding of cleaning protocols and infection prevention standards.
• Service-oriented approach with strong organizational skills.
• Ability to communicate in English (spoken and written).
• Basic computer skills including Microsoft Office and Outlook.
• Confidentiality and HIPAA compliance.
• Ability to adapt to changing priorities and emergencies.

Responsibilities

• Lead housekeeping and laundry operations across campus.
• Supervise, coach, train, and support staff; manage schedules.
• Onboard, orient, and train employees; conduct safety training.
• Ensure quality, cleanliness, sanitation per standards.
• Respond to resident requests and service concerns.
• Promote resident satisfaction through service and hospitality.
• Maintain inventory and supplies; assist with budget management.
• Support continuous improvement and document records.

Skills

Leadership

Supervisory experience

Communication

Team management

Customer service

English proficiency

Planning & time management

MS Office

HIPAA compliance

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Electronic systems

Job description

We understand that finding a place to belong is important. At Wesley, we care about your development, we are committed to continuous improvement, and we all grow together.

Wesley is a place where your energy and enthusiasm are welcome and your talents are developed. A place where you feel recognized, valued and rewarded. A place where you can dedicate yourself to caring for others, knowing that you are part of an organization that is equally dedicated to caring for you and your career.

Our Total Rewards philosophy takes a balanced approach, designed to support employees at every stage of their career journey. We review our offerings annually to ensure theyremainmeaningful. In addition to competitive wages and a commitment to pay equity, we offer the following benefits and other compensation:

Health & Insurance Benefits

• Employees, and their families if elected, can participate in medical insurance (full time and ACA eligible), dental (full time), vision (full time) and group life (employee only coverage - full time).

Time Off & Holidays

• We offer a combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year. The PTO accrual rate increases after two years of service and again after five years of service.
• We offer 6 Paid Holidays (8 hours - full time, 6 hours - part-time per event, excluding on-call staff) and 1 Personal Holiday of Choice per year (excluding on-call staff).

Retirement & Financial Well-Being

• Retirement planning is encouraged through our 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule for the company match, and minors are ineligible for the company match.
• Gain access to your net earnings when you need it with on-demand pay through Dayforce Wallet.

Perks & Wellness

• To assist employees with challenges outside of the workplace, Wesley offers an Employee Assistance Program (EAP), which is 100% company paid. Additionally, Wesley Community Foundation provides grants to qualifying employees for both emergency assistance and educational advancement.
• A food and beverage discount of 50% is available to all employees at any Wesley bistro and marketplace.

Recognition That Matters

• The efforts and contributions of our valued employees are celebrated on our best-in-class recognition and reward platform, Inspire. Points earned for assorted reasons may be redeemed for a variety of merchandise, gift cards, cash cards, tickets, travel and other experiences selected by the employee.

Wesley is two-time winner of the LeadingAge Washington Excellence in the Workplace Award.

This summary is intended to reflect the most reasonable and genuinely expected offering of benefits and other compensation for the posted job. The official website for all Wesley job postings is https://wesleychoice.org/careers/. Salary ranges, benefits and other compensation are subject to change.

Enrich the lives of older adults through community, choice, and continuing care in the Housekeeping Supervisor role. The Housekeeping Supervisor leads the day-to-day operations of housekeeping and laundry services to maintain a clean, safe, welcoming, and comfortable environment for residents, visitors, and staff. This position supervises housekeeping team members, ensures quality and regulatory compliance, manages staffing and supplies, and promotes exceptional customer service throughout the community.

As a working supervisor, this role supports departmental operations while fostering a culture of accountability, teamwork, safety, hospitality, and continuous improvement. The Housekeeping Supervisor partners with residents, families, and interdisciplinary teams to uphold Wesley's mission, values, and service standards. Find your sense of belonging at Wesley!

You will provide continuing care through these responsibilities

Essential functions of this position include the following.

Leadership & Team Development

• Supervise, coach, train, and support housekeeping employees to maintain departmental service and performance standards.
• Create and manage staff schedules based on occupancy, census, staffing levels, and operational needs.
• Conduct employee onboarding, orientation, and ongoing training programs.
• Document and facilitate required safety and compliance training.
• Provide ongoing performance coaching, feedback, recognition, and corrective action as appropriate.
• Assist with recruitment activities, including interviewing, selection, and onboarding of new employees.
• Promote employee engagement, teamwork, accountability, and a positive workplace culture.
• Lead department meetings, huddles, and communication efforts.

Housekeeping & Laundry Operations

• Oversee daily housekeeping and laundry operations throughout residential and common areas.
• Ensure assigned work is completed according to established quality, cleanliness, and sanitation standards.
• Maintain sanitization and cleanliness of resident apartments, public spaces, offices, and support areas.
• Assist with apartment turnover preparation, move-ins, project cleaning, and departmental operations as needed.
• Respond promptly and professionally to resident requests and service concerns.
• Support resident satisfaction initiatives through exceptional service delivery and hospitality.

Quality, Safety & Compliance

• Conduct regular inspections to ensure quality standards are consistently achieved.
• Monitor compliance with infection prevention protocols, environmental services standards, and organizational policies.
• Promote safe work practices and proper use of personal protective equipment.
• Ensure proper handling, storage, and use of cleaning chemicals, supplies, and equipment.
• Investigate and report safety concerns, incidents, injuries, and near-miss events according to established procedures.
• Support emergency preparedness and response activities as assigned.

Inventory & Resource Management

• Order, inventory, and maintain supplies, equipment, and storage areas in a secure, safe, and organized manner.
• Monitor inventory levels and support responsible stewardship of departmental resources.
• Coordinate equipment maintenance and replacement needs.
• Support budget management through supply utilization and cost-control efforts.

Continuous Improvement

• Recommend, support, and participate in continuous improvement initiatives that enhance resident satisfaction, employee engagement, safety, quality, and operational efficiency.
• Maintain required departmental records, reports, and documentation.
• Perform other duties and projects as assigned.

Our requirements and qualifications for success

Required

• High school diploma or equivalent.
• Two or more years of experience in housekeeping, environmental services, healthcare support services, hospitality, or a related field.
• One or more years of leadership, lead, or supervisory experience.
• Understanding of cleaning protocols, sanitization practices, and infection prevention standards.
• A service-oriented approach to work; Strong organizational skills including planning, follow-through, prioritization, and time management.
• Ability to understand and communicate (speak and write) in the English language.
• Basic computer skills including Microsoft Office and Outlook.
• Basic technology skills include use of mobile applications and electronic systems.
• Ability to maintain appropriate confidentiality and adhere to HIPAA requirements.
• Ability to exercise sound judgment and problem-solving skills.

Preferred

• Experience in senior living, healthcare, long-term care, or hospitality environments.
• Two or more years of supervisory experience with responsibilities including scheduling, training, quality assurance, conflict resolution, and performance management.
• Experience with inventory management and supply ordering systems.
• Bilingual or multilingual communication skills.

Physical, environmental, and mental requirements

• Ability to move around campus frequently throughout the workday.
• Ability to stand and/or walk for extended periods of time.
• Using proper body mechanics, must be able to lift, carry, push, and pull up to 50 pounds.
• Ability to bend, stoop, kneel, reach, and perform repetitive movements as necessary.
• Ability to safely operate housekeeping and laundry equipment.
• Ability to perform work in environments where cleaning chemicals and related products are regularly used.
• Ability to utilize physical strength and endurance required to support departmental operations.
• Ability to perform work while residents, visitors, and employees are present and subject to interruptions.
• Ability to adapt to changing priorities and respond appropriately to unexpected situations and emergencies.

Salary Range: $26.04 to $37.53 per hour