Housekeeping Manager - Residence Inn Boston Concord

Colwen Management Inc; West Concord (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401K Plan

Hotel Discount Travel Program for Ass/

Paid Time Off Programs

Employee Assistance Program

Training and Development Programs

Job summary

Residence Inn Boston Concord, a Colwen Hotels property, is seeking a Housekeeping Manager to lead our housekeeping team and uphold brand standards for cleanliness and guest service.

The ideal candidate is hands-on, detail-oriented, and ready to drive guest satisfaction while developing our associates. This on-site role reports to the General Manager and requires the ability to manage schedules, training, and inventory with a focus on quality and efficiency.

Qualifications

• 2 years of housekeeping or related hotel experience.
• Brand experience preferred.
• Strong leadership and guest-service focus.
• Excellent written and verbal communication.
• Organizational and multitasking abilities.
• Willingness to work weekends/holidays.

Responsibilities

• Manage day-to-day housekeeping operations to ensure standards and guest expectations are met.
• Recruit, interview, and hire associates for the Housekeeping department.
• Develop specific departmental goals and organize workload to get work done.
• Drive ongoing associate engagement and recognition initiatives.
• Maintain open relationships with team members to ensure dignity and respect.
• Manage inventory and par levels for supplies and uniforms.
• Supervise staffing to meet guest services and financial objectives.
• Adhere to brand cleanliness standards for rooms and public spaces.
• Provide support to the Hotel General Manager.
• Inspect property daily for cleanliness, safety, and service quality.
• Train new hires and onboarding of new associates.

Skills

Leadership

Communication

Organization

Multitasking

English Proficiency

Tools

PMS

Job description

Housekeeping Manager - Residence Inn Boston Concord

Requisition Number: HOUSE005964

• Posted : October 20, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Residence Inn by Marriott Concord
320 Baker Ave
Concord, MA 01742, USA

Description

The Residence Inn Boston Concord, a Colwen Hotels Property, is seeking an engaging, friendly, and detail-oriented Housekeeping Manager to join our team. The primary responsibilities of this role will be to lead the housekeeping team and uphold company and brand standards for delivering the highest level of cleanliness to our guests. The ideal candidate is a hands-on individual who is ready to work, driven to improve guest satisfaction, and develop our team of associates. The Housekeeping Manager will ensure excellence in hotel cleanliness and guest service.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

• Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
• Responsible for recruiting, interviewing, and hiring associates for the Housekeeping department.
• Develop specific departmental goals and objectives to prioritize, organize, and get work done.
• Drive ongoing associate engagement/recognition initiatives.
• Establish and maintain open collaborative relationships with direct reports and team membersto ensure everyone is treated with dignity and respect.
• Manage the ordering and inventory for the Housekeeping department supplies and uniforms to ensure correct par levels.
• Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met and work to continuously improve GSS scores.
• Adhere to Colwen and brand cleanliness standards for both rooms and public spaces.
• Provide support to the Hotel General Manager.
• Tour and inspect property daily and monitor for cleanliness, safety and security, product quality, and exceptional service throughout.
• Train and support all associates and ensure they perform in accordance with established Colwen Hotels and brand standards.
• Conduct new hire orientation and onboarding of new associates.
• Maintain key control and lost and found procedures and ensure staff is trained in both.
• Plan work schedules and room assignments with minimum disruption to guests.
• Perform technical and administrative duties including writing and reviewing reports, and monitoring department checkbooks.
• Ensure compliance with Federal & State Labor laws.
• Perform other duties as assigned.

Requirements:

• 2 years of previous Housekeeping or related experience, hotel preferred
• Specific brand experience preferred
• Strong Leader of people
• Excellent written and verbal communication skills
• Strong organization and multi-tasking abilities
• Proficient in English language/Bilingual is a plus
• Familiar with common computer software programs
• Ability to learn new computer software programs and operate property management system
• Willingness to work rotation work schedule including weekends and holidays

We've got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan - Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts - Travel, Entertainment, & Retail
• Training and Development Programs

Compensation

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.