Housekeeping Supervisor - Lead Guest Experience

Driftwood Hospitality Management; Southlake (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Hilton Southlake, managed by Driftwood Hospitality Management, seeks a dedicated Housekeeping Supervisor to oversee Room Attendants, Lobby Attendants and Housepersons, ensuring Driftwood’s high standards of cleanliness across guest rooms and public spaces.

You will lead daily tasks, train staff, manage rotations, and coordinate safety, while delivering exceptional service in a fast-paced hotel environment that operates 24/7.

Qualifications

• Minimum six months supervisory experience or one year of comparable housekeeping experience.
• Ability to read and write basic English to complete forms such as a room status report.
• Ability to provide clear direction, instruction, and guidance to subordinates.
• Ability to organize and prioritize work and meet deadlines.

Responsibilities

• Supervise, direct, assist, and assure completion of housekeeping tasks for room attendants, lobby attendants and housepersons.
• Train and monitor performance, provide guidance and ensure tasks are completed within shifts.
• Maintain cleanliness in guest rooms, corridors and public spaces per standards.
• Report maintenance deficiencies and assist with guest requests and safety procedures.

Skills

Supervisory experience

Team leadership

English literacy

Education

High School diploma

Job description

Hilton Southlake, managed by Driftwood Hospitality Management, seeks a dedicated Housekeeping Supervisor to oversee Room Attendants, Lobby Attendants and Housepersons, ensuring Driftwood’s high standards of cleanliness across guest rooms and public spaces.

You will lead daily tasks, train staff, manage rotations, and coordinate safety, while delivering exceptional service in a fast-paced hotel environment that operates 24/7.