Housekeeping Supervisor: Lead Cleanliness & Guest Experience

Lone Mountain Ranch; Big Sky (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Lone Mountain Ranch in Big Sky, Montana is seeking a Housekeeping Supervisor to lead daily housekeeping operations, perform cabin cleaning, turndown service, and inspect rooms to ensure Lone Mountain Ranch standards. You will guide Room Attendants, provide training, and coordinate with Front Desk and Maintenance to ensure guest rooms are prepared for arrivals.

This role requires leadership, attention to detail, and the ability to manage priorities in a fast-paced hospitality environment.

Qualifications

• Previous housekeeping or hospitality experience.
• Supervisory, lead, or team-training experience preferred.
• Strong attention to detail and a commitment to maintaining high cleanliness and presentation standards.
• Ability to provide clear, respectful, and constructive feedback.
• Strong communication, organization, and time-management skills.
• Ability to prioritize and adapt in a fast-paced hospitality environment.
• Confidence providing day-to-day direction and making appropriate operational decisions when leading the department.
• A professional, approachable demeanor and collaborative working style.
• Ability to work a flexible schedule that may include mornings, evenings, weekends, and holidays.
• Valid U.S. driver's license.
• CPR and First Aid certification, or willingness to obtain certification as required.

Responsibilities

• Perform housekeeping duties, including cleaning and preparing guest cabins and completing turndown service.
• Conduct thorough inspections of guest cabins and assigned areas to ensure cleanliness, presentation, amenities, and readiness meet Ranch standards.
• Identify work that needs additional attention, communicate expectations clearly, and follow through to ensure corrections are completed.
• Lead Housekeeping operations during turndown and serve as the on-duty department leader when the Housekeeping Manager is not present.
• Help coordinate daily assignments and adjust priorities based on occupancy, staffing, arrivals, departures, and guest needs.
• Provide Room Attendants with clear direction, feedback, training, and support.
• Help onboard and train new team members in cleaning procedures, service expectations, and department standards.
• Coordinate with Front Desk, Maintenance, and other departments regarding room status, guest requests, maintenance needs, and operational changes.
• Maintain accurate inspection checklists and required documentation.
• Help ensure housekeeping supplies, carts, equipment, and storage areas remain clean, organized, and properly stocked.
• Follow and reinforce Ranch safety procedures, housekeeping standards, and established operating practices.
• Contribute to a positive, respectful, and collaborative team environment.

Skills

Attention to detail

Communication skills

Leadership

Time management

Hospitality experience

Job description

Lone Mountain Ranch in Big Sky, Montana is seeking a Housekeeping Supervisor to lead daily housekeeping operations, perform cabin cleaning, turndown service, and inspect rooms to ensure Lone Mountain Ranch standards. You will guide Room Attendants, provide training, and coordinate with Front Desk and Maintenance to ensure guest rooms are prepared for arrivals.

This role requires leadership, attention to detail, and the ability to manage priorities in a fast-paced hospitality environment.