Housekeeping Supervisor: Guest Experience Lead

Moxy-Washington,-Dc-Downtown; Washington (District of Columbia); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life/Voluntary保险

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Public transportation convenient

Job summary

Moxy Washington DC Downtown is seeking a Housekeeping Supervisor to oversee housekeeping operations and ensure exceptional guest experiences in a vibrant hotel setting.

The role requires weekend and evening availability, with opportunities for advancement through the Management Development Program. Competitive hourly pay and benefits accompany a collaborative TEAM culture, located in the heart of Washington, DC.

Qualifications

• 1+ years supervisory experience in a hotel environment
• Brand experience is preferred
• Flexible work schedule including weekends and holidays as needed
• Proven ability to lead, motivate, and develop a diverse TEAM
• Excellent organizational and time management skills with the ability to prioritize tasks effectively
• Exceptional attention to detail and a commitment to maintaining high cleanliness standards
• Excellent communication and interpersonal skills to effectively liaise with staff, guests, and other departments
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Positive attitude that makes everyone feel welcomed

Responsibilities

• Responsible for inspection of rooms, guest floors, services, and public areas.
• Follows up with room attendants on all cleanliness discrepancies from prescribed standards. This includes discussion, documentation, and progressive disciplinary action when needed
• Maintain ongoing communication with the front desk regarding late checkouts; do not disturb rooms, and discrepancy rooms
• Controls daily key inventory, and monthly linen inventory
• Ensures all associates use proper safety techniques
• Maintains guest lost and found program in accordance with standards
• Follows up with housemen on cleanliness of corridors, guest hallways, room detail cleaning, cleanliness of floors, shampoo of carpet, and keeping all housekeeping closets stocked and organized
• Additional duties as described by the Housekeeping Management Team

Skills

Supervisory experience

Team leadership

Communication skills

Organizational skills

Attention to detail

Job description

Moxy Washington DC Downtown is seeking a Housekeeping Supervisor to oversee housekeeping operations and ensure exceptional guest experiences in a vibrant hotel setting.

The role requires weekend and evening availability, with opportunities for advancement through the Management Development Program. Competitive hourly pay and benefits accompany a collaborative TEAM culture, located in the heart of Washington, DC.