Guest Experience Lead – Housekeeping Supervisor

Moxy Washington, DC Downtown; Washington (District of Columbia); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life/Voluntary保险

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Public transit access

Job summary

Moxy Washington, DC Downtown is seeking a Housekeeping Supervisor to oversee housekeeping operations, maintain high cleanliness standards, and ensure guest satisfaction. The role requires weekend and evening availability and offers advancement through a Management Development Program within a family-oriented team.

Join a hospitality team that values growth, provides comprehensive benefits, travel discounts, and opportunities to advance to roles like Housekeeping Manager or Operations Manager as

Qualifications

• 1+ years supervisory experience in a hotel environment.
• Brand experience is preferred.
• Flexible work schedule including weekends and holidays as needed.
• Proven ability to lead, motivate, and develop a diverse TEAM.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Exceptional attention to detail and a commitment to maintaining high cleanliness standards.
• Excellent communication and interpersonal skills to effectively liaise with staff, guests, and other departments.
• Fluency in English; additional languages preferred. Spanish language skills are highly desired.
• Positive attitude that makes everyone feel welcomed.

Responsibilities

• Responsible for inspection of rooms, guest floors, services, and public areas.
• Follows up with room attendants on all cleanliness discrepancies from prescribed standards, including discussion, documentation, and progressive disciplinary action when needed.
• Maintain ongoing communication with the front desk regarding late checkouts; do not disturb rooms, and discrepancy rooms.
• Controls daily key inventory, and monthly linen inventory.
• Ensures all associates use proper safety techniques.
• Maintains guest lost and found program in accordance with standards.
• Follows up with housemen on cleanliness of corridors, guest hallways, room detail cleaning, cleanliness of floors, shampoo of carpet, and keeping all housekeeping closets stocked and organized.
• Additional duties as described by the Housekeeping Management Team.

Skills

Supervisory experience

Leadership

Communication skills

Time management

Attention to detail

English fluency

Spanish desirable

Job description

Moxy Washington, DC Downtown is seeking a Housekeeping Supervisor to oversee housekeeping operations, maintain high cleanliness standards, and ensure guest satisfaction. The role requires weekend and evening availability and offers advancement through a Management Development Program within a family-oriented team.

Join a hospitality team that values growth, provides comprehensive benefits, travel discounts, and opportunities to advance to roles like Housekeeping Manager or Operations Manager as