Housekeeping Supervisor - Full Time (Harrah's Pompano Beach)

Caesars Entertainment; Pompano Beach (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A prominent hospitality company seeks a Housekeeping Manager to oversee operations, manage staff schedules, and ensure guest satisfaction in a bustling casino environment. The ideal candidate will have a degree and several years of experience to maintain high service standards and cleanliness.

Qualifications

• 2-5 years in hotel or public facility housekeeping.
• Management abilities and customer service knowledge required.

Responsibilities

• Manage housekeeping work assignments and schedules.
• Ensure safety and security of employees and customers.
• Handle customer complaints and maintain positive relationships.

Skills

Active listening

Effective communication

Performance assessment

Education

2-year degree in related fields

Tools

Two-way radio

Vacuum cleaner

Industrial shampooer

Trash compactor

Desktop computer

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES

• General - Responsible for learning to:
• Develop and manage the scheduling of housekeeping work assignments and oversee their completion.
• Ensure the safety and security of employees and customers. Supervise programs and processes to reduce and control loss time injuries.
• Review staffing levels to maintain the budgeted employment level. Delegate authority and assign responsibilities.
• Develop staff through interviews, hiring, and evaluation. Maintain employee files.
• Review department’s financial data.
• Maintain knowledge of applicable OSHA standards for safety, chemicals, blood-borne pathogens, and operation of cleaning equipment.
• Review housekeeping activities with the Executive Housekeeper.
• Handle routine customer complaints and incidents, exercising discretion to identify situations requiring supervisory attention—strive to resolve all issues positively, maintaining guest relationships.

• Work Schedule: Must be able to work a flexible schedule, including late nights, weekends, and holidays; shifts may change.
• Additional Duties: Assist in maintaining a spotless casino environment by disposing of cups, glasses, bottles, or other items left by guests. Perform other duties as assigned or reasonably requested by management.

• Operating Principles: Adhere to principles of Clean (keep areas pristine), Safe (follow safety policies), Friendly (provide courteous service), and Fun (interact professionally with guests).

• Tools and Technology: Two-way radio, vacuum cleaner, industrial shampooer, sweeper, trash compactor, carts, wet mops, brooms, duster, cleaning chemicals, ladder, desktop computer.

• Licensure: Ability to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years old and have three years of tax returns.

QUALIFICATIONS

• Experience: Two to five years in hospital, hotel, or public facility janitorial or executive housekeeping, with a 2-year degree in related fields or equivalent work experience.
• Knowledge: Demonstrated management abilities in operational effectiveness and interpersonal relationships within the Housekeeping department. Knowledge of principles for providing customer and personal services, including needs assessment, quality standards, and customer satisfaction evaluation.
• Skills: Active listening, understanding others' reactions, effective communication, and performance assessment skills to improve or correct performance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and environment characteristics described are representative of those needed for this role. Reasonable accommodations may be provided for individuals with disabilities.

• Physical Demands: Walking, standing, handling objects, reaching, stooping, kneeling, crouching, climbing, talking, hearing, and lifting up to 50 pounds frequently, with assistance up to 100 pounds. Climbing ladders occasionally. Visual requirements include various sight abilities.
• Work Environment: Exposure to bright lights, noise, smoke, varied temperatures in casino, kitchen, and banquet/showroom settings. Use of elevators and stairs is required.