Housekeeping Supervisor - Aspen Suites Anchorage Downtown

JL Hospitality Management; Anchorage (AK); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan with company 1%

Company-paid life insurance

Hotel room discounts

Career growth opportunities

Leadership development programs

Employee discounts

Zusammenfassung

The Night Auditor at JL Hospitality Management handles overnight Front Desk duties and completes the hotel’s daily financial reconciliation and end-of-day procedures while assisting guests with check-in, check-out, and requests.

The role requires dependable, detail-oriented, and independent work ethic with friendly guest service during overnight hours; familiarity with cash handling and basic computer hotel systems is helpful.

Qualifikationen

• Experience in hotel front desk or night audit preferred
• Strong math skills and accuracy with financial transactions
• Basic computer skills and ability to learn hotel systems
• Excellent communication and guest service skills
• Able to work independently overnight and on weekends/holidays

Aufgaben

• Complete nightly audit and end-of-day procedures
• Review and balance daily hotel transactions
• Reconcile cash, credit card, and other payments
• Maintain accurate guest accounts and logs
• Assist guests with check-in/check-out and inquiries
• Provide information about hotel services and local area
• Follow cash-handling and privacy procedures
• Ensure Front Desk area is organized and secure

Kenntnisse

Customer service

Attention to detail

Independent worker

Good communication

Tools

PMS (Property Management System)

Jobbeschreibung

Night Auditor

Position Purpose

The Night Auditor provides overnight Front Desk service while completing the hotel’s daily financial reconciliation and end-of-day procedures. This position assists guests with check-in, check-out, and requests while ensuring daily transactions and reports are accurate and complete.

The ideal candidate is dependable, detail-oriented, comfortable working independently, and able to provide friendly guest service during overnight hours.

What We Offer

Eligible team members may enjoy:

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 401(k) retirement plan with company match
• Company-paid life insurance
• Hotel room discounts
• Career growth and advancement opportunities
• Leadership and professional development programs
• Employee discount programs for travel, entertainment, wellness, pet insurance, and more

Essential Functions

• Complete the hotel’s nightly audit and end-of-day procedures.
• Review, post, balance, and reconcile daily hotel transactions.
• Reconcile cash, credit card, and other payment activity.
• Review guest accounts and identify or report discrepancies.
• Generate and distribute required daily reports.
• Complete guest check-in and check-out accurately and efficiently.
• Process payments and maintain accurate guest accounts.
• Answer phones and respond to guest questions and requests.
• Resolve guest concerns professionally and involve management when needed.
• Maintain knowledge of hotel services, amenities, and local area information.
• Follow established cash-handling, guest privacy, safety, security, and emergency procedures.
• Maintain accurate Front Desk logs and communicate important information to the incoming shift.
• Maintain a clean and organized Front Desk and lobby area.
• Remain calm and use good judgment during overnight guest or operational concerns.

Supportive Functions

• Assist with reservations and guest inquiries.
• Assist with stocking Front Desk, lobby, or market areas.
• Complete light breakfast setup when applicable to the property.
• Complete basic administrative tasks and prepare materials for the next business day.
• Perform other duties and responsibilities as assigned.

Qualifications

• Previous hotel, Front Desk, Night Audit, cash-handling, or customer service experience preferred, but not required.
• Strong attention to detail and basic math skills.
• Comfortable working with financial transactions and reports.
• Basic computer skills and ability to learn hotel systems.
• Strong communication and guest service skills.
• Ability to work independently and remain organized.
• Dependable and able to consistently work overnight shifts.
• Ability to work weekends and holidays based on business needs.

Hospitality Expectations

Our hotels operate seven (7) days a week, twenty-four (24) hours a day. Scheduling and responsibilities may vary based on business and operational needs.

The Night Auditor regularly works overnight hours and may work independently for portions of the shift. Reliability and sound judgment are essential to this position.

Upon employment, all associates are required to comply with JL Hospitality Management policies, procedures, and safety standards.

Equal Employment Opportunity

JL Hospitality Management, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, marital status, or any other characteristic protected by applicable federal, state, or local law.