Housekeeping Supervisor - AmishView Inn & Suites

Thomas E. Strauss Inc.; Bird in Hand (PA); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Unlimited employee referral bonuses

Opportunities to work across hospitlty

Résumé du poste

Thomas E. Strauss Inc in Bird in Hand, PA, is seeking a Housekeeping Supervisor to assist the Housekeeping Manager in delivering the highest quality standards for this award-winning hotel.

You will train, coach and retain staff, manage schedules, and support meeting room setup, guest satisfaction, and cross-department collaboration. A friendly, professional demeanor and the ability to handle stress are essential; bilingual Spanish preferred but not required.

Qualifications

• Friendly, professional demeanor toward coworkers and guests.
• Self-starter with ownership of responsibilities.
• Punctual and reliable attendance for every shift.
• Commitment to values of diversity, integrity, excellence, accountability, and community.
• Willingness to work across departments and roles.

Responsabilités

• Maintain excellent cleanliness standards and guest service across departments.
• Assist with coaching, training, and mentoring team members.
• Schedule planning to ensure efficiency, productivity, and quality.
• Support interviewing and hiring staff.
• Assist with setup of meeting rooms and events.
• Handle guest requests and feedback promptly and professionally.

Connaissances

Customer service

Professional demeanor

Self-starter

Punctuality

Team collaboration

Adaptability

Description du poste

• Location 3125 Old Philadelphia Pike,Bird in Hand, PA, 17505,United States
• Employee Type Full Time Non-Exempt
• Required Degree NONE
• Manage Others Yes

Contact information

• Phone [phone] x 405

Serving Lancaster County Since 1929!

Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.

Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities of the role.
• A commitment to show up on time for every shift - ready to work hard alongside your team members.
• Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!
• Ability to earn unlimited employee referral bonuses.
• Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
• A “work-to-live” not a “live-to-work” workplace!

Our Mission: Make people feel valued.

Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!

Position Summary

T he Housekeeping Supervisor will assist the Housekeeping Manager with all housekeeping and laundry operations to ensure that the highest quality standards are met for this award-winning hotel property and room cleanliness. Must have a proven ability to cope with conflict, stress and crisis situations through effective problem-solving and mediation skills. Possess the ability to train, develop, coach and retain employees with a focus on maintaining a healthy culture and keeping morale high. Supports hotel operations across all departments in assuring exceptional guest experience at all touch points.

Essential Duties and Responsibilities

• Supports and helps maintain excellent cleanliness standards and guest service across departments.
• Assists with training, coaching and holding team accountable to maintain hotel policies and standards with an emphasis on mentoring team members.
• Encourages and demonstrates positive morale characteristics and relationships for all company staff and vendors following the Company Mission Statement and Core Tenets.
• Flexible schedule to assist with covering different shifts as needed, including weekends, holidays, special events and staff shortages.
• Ability to work across all departments and “get your hands dirty” when situations require it.
• Support and provide assistance with interviewing and hiring staff.
• Assist with creating department schedule to ensure efficiency, productivity and quality to provide the best guest service experience possible.
• Maintain an organized working environment where work schedules are posted in a timely manner, checklists are regularly followed, consistency in policy & procedure is maintained, safety information is readily available to staff, ordering guidelines are followed, and communication with team is thorough.
• Ability to assist with and facilitate the physical set up of meeting rooms and special events held at the hotel.
• Provides constructive input from guest comments to foster process improvement within the hotel.
• Resolves all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service.
• Communicate staff issues and needs to the Housekeeping Manager. Assists with forming positive and fair solutions to these issues to maintain a healthy and happy workplace.
• Co-Lead and develop agendas for department meetings and positively contribute to other meetings across departments.
• Provide input on controlling costs on an ongoing basis utilizing internal resources as needed, managing payroll, physical inventory process, and minimizing turnover.
• Ability to follow excellent safety and emergency procedures and act upon them as the central point of contact including SDS and OSHA standards; protective safety equipment and safety training as directed.
• Safeguard confidential information concerning co-workers or business activities.
• Perform daily administrative tasks using workplace technology, including managing schedules, reviewing and editing timesheets, and handling purchasing.
• Excellent written and verbal English communication skills required; conversational or fluent Spanish preferred but not required.
• Performs and assists with other duties and responsibilities set forth by the Hotel Management Team.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequentlyrequired to stand, walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Thomas E. Strauss Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.