Housekeeping Supervisor

The Westin Riverfront Resort & Spa; Truckee (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401K Plan

Paid Time Off

Job summary

East West Hospitality is seeking a Housekeeping Supervisor to lead, motivate, and support the daily activities of the housekeeping team, fostering teamwork, accountability, professionalism, and service excellence across residences and public spaces.

You will interview, hire, onboard, orient, and train new associates, conduct daily shift meetings, coordinate room assignments, ensure quality standards, and promote a safe, guest‑centric workplace focused on continuous improvement.

Qualifications

• High school diploma or equivalent.
• 2+ years housekeeping supervisory experience.
• Valid driver’s license may be required.
• English communication; bilingual desirable.
• Flexible schedules including Fridays, weekends, holidays, and evenings.

Responsibilities

• Lead, motivate, and support the daily activities of the housekeeping team.
• Coach, mentor, and recognize associates; interview, hire, onboarding, and training of new employees.
• Coordinate daily room assignments, staffing levels, and work priorities based on occupancy and demand.
• Ensure residences and public spaces meet quality standards and safety procedures.
• Perform inspections to ensure cleanliness, guest readiness, and inventory management.

Skills

Leadership

Customer service

English communication

Teamwork

Time management

Problem solving

Education

High school diploma

Tools

Microsoft Office

Property management software

Job description

About the Role

Describe the role and team the candidate will be joining in 1-2 short paragraphs. This could include things like purpose of the role, about the team they will join, reporting relationships, and why the position matters.

Pay Rate: $24.00 to $26.00 DOE

• Schedule: Various

What You’ll Do

Responsibilities include, but are not limited to:

Leadership & Team Development

• Lead, motivate, and support the daily activities of the housekeeping team.

• Foster a culture of teamwork, accountability, professionalism, and service excellence.

• Provide ongoing coaching, mentoring, and recognition to associates.

• Assistwith interviewing, hiring, onboarding, orientation, and training of new employees.

• Conduct daily shift meetings and communicate operational priorities.

• Promote a positive, respectful workplace that encourages collaboration and continuous improvement.

• Monitor employee performance and providetimelyfeedback and corrective coaching whenappropriate.

Daily Operations

• Coordinate daily room assignments, staffing levels, and work priorities based on occupancy, arrivals, departures, owner requests, and operational demands.

• Ensure all residences,common areas, and public spaces meet East West Hospitality quality standards.

• Conduct routine inspections of residences andcommon areas, ensuring deficiencies are corrected promptly.

• Support housekeeping staff during peak business periods by assisting with operational responsibilities as needed.

• Respond quickly to changing priorities whilemaintainingoperational efficiency.

Quality Assurance

• Perform detailed inspections to ensure cleanliness, presentation, maintenance, and guest readiness.

• Identifyopportunities to improve efficiency, consistency, and service delivery.

• Monitor compliance with departmental standards and established cleaning procedures.

• Ensure residences are properly stocked with linens, amenities, and guest supplies.

• Report maintenance deficiencies, safety concerns, and inventory shortages promptly.

Guest & Owner Experience

• Deliver exceptional hospitality through every owner and guest interaction.

• Respond professionally and efficiently to owner concerns, service requests, and special accommodations.

• Partner with Front Desk, Rental Operations, Homecare, Engineering, and other departments to ensure seamless service delivery.

• Maintain confidentiality andrespectthe privacy of owners and guests at all times.

Inventory & Department Support

• Assistwith inventory management of linens, cleaning supplies, equipment, and guest amenities.

• Monitor supply usage and communicatepurchasingneeds.

• Ensure housekeeping storage areas, carts, and equipmentremainorganized, clean, and operational.

• Support departmental budgeting efforts by promoting efficient use of labor and supplies.

Safety & Compliance

• Ensure compliance with OSHA regulations, chemical handling procedures, company safety standards, and department policies.

• Promote a safe working environment byidentifyingand addressing potential hazards.

• Ensure proper use and maintenance of housekeeping equipment and personal protective equipment (PPE).

• Support emergency response procedures and operational continuity when necessary.

Administrative Responsibilities

• Assistwith scheduling, payroll review, attendance tracking, and labor management.

• Maintainaccuratedepartmental documentation and inspection records.

• Participate in department meetings and property-wide operational meetings.

• Supportimplementationof company initiatives, policies, and operational improvements.

Additional Responsibilities

• Assistwith special projects, deep cleaning initiatives, seasonal operations, owner events, and other operational needs.

• Demonstrate flexibility by supporting other departments when business demandsrequire.

• Perform other duties as assigned.

About You

Required Qualifications

• High school diploma or equivalent required.

• Minimum two years of housekeeping experience in hospitality, resort, hotel, or residential property management.

• Previoussupervisory or leadership experience preferred.

• Validdriver’s license withacceptabledriving record may berequired.

• Strong customer service orientation and commitment to hospitality.

• Ability to communicate effectively in English; bilingual skills are highly desirable.

• Must be available to work flexible schedules including Fridays, weekends, holidays, and evenings as business needs require.

Knowledge, Skills & Abilities

• Strong leadership and interpersonal skills.

• Excellent organizational and time management abilities.

• Ability to prioritize multiple responsibilities in a fast-paced environment.

• Strong attention to detail and commitment to quality.

• Ability to motivate, coach, and develop team members.

• Effective problem-solving and decision-making skills.

• Working knowledge of housekeeping operations, cleaning procedures, and safety standards.

• Proficiencywith Microsoft Office and property management software preferred.

• Ability tomaintainprofessionalism while managing confidential information.

Physical Requirements

• Stand and walk for extended periods throughout the workday.

• Frequently bend, stoop, kneel, climb stairs, reach, and lift.

• Lift, carry, push, and pull up to 50 pounds regularly andgreaterweightswith assistance.

• Operate housekeeping equipment safely.

• Work both indoors and outdoors in varying weather conditions.

Benefits & Perks

• Health Insurance – Choose from three plans!
• Dental, Vision, Life & Accident Insurance
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Perk Spot Discount Program
• Sabbatical Program
• Employee Assistance Program

Equal Employment Opportunity

East West Hospitality is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision making, veteran status, or any other characteristic protected by applicable federal, California, or local law.

Reasonable Accommodation

East West Hospitality is committed to providing reasonable accommodations to qualified applicants and employees with disabilities throughout the hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources.

Pay Transparency

The posted pay range represents the hourly rate the Company reasonably expects to pay for this position at the time of hire. Individual compensation will be determined based based on qualifications, experience, skills, education, certifications, and business needs.

At-Will Employment

Employment with East West Hospitality is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.