HOUSEKEEPER

The Westin Riverfront Resort & Spa; Truckee (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance

401K Plan

Paid Time Off

Career Development

Perk Spot Discount Program

Sabbatical Program

Employee Assistance Program

Job summary

East West Hospitality is seeking a Housekeeper for Old Greenwood in Truckee, CA. The role ensures luxury cleanliness across residences and common areas, delivering exceptional service to owners and guests. Candidates should be reliable, detail-oriented, and capable of working independently while thriving in a team environment.

Wage ranges from $21.00 to $22.00 per hour DOE. Full-time schedule includes Fridays, weekends, and some evenings.

Qualifications

• Previous housekeeping experience in hospitality preferred.
• High attention to detail with a commitment to cleanliness and organization.
• Ability to work independently while contributing positively to a team environment.
• Strong work ethic and dependable attendance.
• Excellent customer service and communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Must be authorized to work in the United States.

Responsibilities

• Follow room-by-room SOP and complete departure, arrival, stay-over, mid-week, and daily cleaning services.
• Complete scheduled warm-ups, trash & tidy services, and two-night departure cleans.
• Inspect residences for maintenance concerns, safety issues, or damage and report findings.
• Restock amenities, linens, and supplies to established standards.
• Maintain all common areas clean and presentable.
• Operate and maintain housekeeping equipment safely.

Skills

Attention to detail

Customer service

Dependability

Teamwork

Ability to work independently

Punctuality

Job description

About the Role

At Old Greenwood, Housekeepers play a critical role in delivering the exceptional hospitality experience that East West Hospitality is known for. This positionis responsible formaintainingthe highest standards of cleanliness, presentation, and organization throughout guest residences, homeowner properties, andassociationcommonareas.

The Housekeeper ensures every residence is cleaned, inspected, and prepared to luxury hospitality standards while providing friendly, professional service to owners, guests, and fellow team members. Attention to detail, pride in workmanship, reliability, anda commitmentto excellence are essential for success in this role.

Department: Housekeeping
Reports To: Director of Operations / Executive Housekeeper
Location: Old Greenwood – Truckee, California
Wage: $21.00 to $22.00 per hours DOE

Employment Status: Full-Time
Schedule: Must be available to work Fridays. Schedule includes weekends, holidays, and occasional evenings based on business needs.

What You’ll Do

Essential Responsibilities

• Follow room-by-room SOP

• Completedeparture, arrival, stay-over, mid-week, and daily cleaning services.

• Complete scheduled warm-ups, trash & tidy services, and two-night departure cleans.

• Clean residences efficiently while consistently meeting East West Hospitality quality standards.

• Ensure every residence is guest-ready with exceptional attention to cleanliness, detail, and presentation.

• Restock amenities and linens

• Stage Unit for arrivals

• Inspect residences for maintenance concerns, safety issues, missing inventory, or damage, and report findings promptly.

• Document inventory counts andcompletedamage reports asrequired.

• Restock amenities, linens, and supplies toestablishedstandards.

• Ensure all kitchens, bathrooms, bedrooms, living areas, patios, and entryways aremaintainedto luxury hospitality expectations.

Common Areas

• Maintain the cleanliness and appearance of all Old Greenwood Associationcommon areas.
• Clean andmaintainEast West Hospitality offices, housekeeping facilities, and employee workspaces.
• Keep entrances, hallways, stairwells, and shared amenities clean, organized, and inviting.
• Deliver linens, housewares, guest requests, and supplies to residences promptly.
• Stock, organize, andmaintainhousekeeping storage areas.
• Maintainaccurateinventories of linens, amenities, and cleaning supplies.
• Organize housekeeping closets and supply rooms daily.
• Notify supervisors of inventory shortages or damaged equipment.

Equipment & Safety

• Properlyoperate, clean, andmaintainhousekeeping equipment.

• Maintain a clean, organized housekeeping cartat all times.

• Follow all OSHA, safety, and chemical handling procedures.

• Properly mix, label, store, and use cleaning chemicals according to manufacturer and company standards.

• Report safety hazardsimmediately.

Guest Service

• Greetguests and homeowners in a friendly, professional manner.

• Respond promptly and courteously to guest requests.

• Represent East West Hospitality with professionalism and integrity.

• Respect homeowner property and handle all furnishings and personal belongings with care.

• Immediately label, log, andsubmitall lost and found items according to company procedures.

Additional Responsibilities

• Assistwith deep cleaning projects as assigned.
• Participate in seasonal cleaning initiatives.
• Support other housekeeping team members during peak occupancy periods.
• Assistother departments when operational needsrequire.
• FacilityPerformadditionalduties as assigned.

About You

• Previoushousekeeping experience in a hotel, resort, vacation rental, or luxury hospitality environment preferred.

• High attention to detail with a commitment to cleanliness and organization.

• Ability to work independently while contributing positively to a team environment.

• Strong work ethic and dependable attendance.

• Excellent customer service and communication skills.

• Ability to prioritize tasks and work efficiently in a fast-paced environment.

• Mustbe authorized towork in the United States.

• Valid driver’s licensepreferred.

• Dependability and punctuality.

• Positive attitude.

• Teamwork and collaboration.

• Integrity and accountability.

• Respect for guest privacy and homeowner property.

• Commitment to continuous improvement.

Physical RequirementsThis position requires the ability to:

• Stand and walk for extended periods.
• Frequently bend, kneel, reach, push, pull, and climb stairs.
• Lift and carry up to 50 pounds regularly.
• Operate housekeeping equipment including vacuums and carpet cleaning equipment.
• Work indoors and outdoors in varying weather conditions.
• Perform repetitive motions throughout the workday.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Benefits & Perks

• Health Insurance – Choose from three plans!

• Dental, Vision, Life & Accident Insurance

• $1000 Recreation Reimbursement Program

• 401(K) Plan with Discretionary Employer Match

• Paid Time Off & Paid Sick Time

• Career Development Trainings

• Perk Spot Discount Program

• Sabbatical Program

• Employee Assistance Program

Equal Employment Opportunity

East West Hospitality is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision making, veteran status, or any other characteristic protected by applicable federal, California, or local law.

Reasonable Accommodation

East West Hospitality is committed to providing reasonable accommodation to qualified applicants and employees with disabilities throughout the hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources.

Pay Transparency

The posted pay range represents the hourly rate the Company reasonably expects to pay for this position at the time of hire. Individual compensation will be determined based on qualifications, experience, skills, education, certifications, and business needs.

At-Will Employment

Employment with East West Hospitality is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.