Housekeeping Supervisor

ADP, Inc.; Dallas, Cockrell Hill (TX, TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus incentive programs

Comprehensive benefits package

Job summary

ADP, Inc. is seeking a Housekeeping Supervisor for a Dallas-area hotel. The role leads housekeeping and laundry to keep guest rooms and public spaces pristine, organized, and sanitary, ensuring high guest satisfaction.

You must have a clean driving record, a valid license, and be able to lift up to 40 pounds; weekend/holiday work is required. The supervisor reports to the General Manager and Front Office Manager and oversees staff performance, cost controls, and coordination with other

Qualifications

• Must have a clean driving record and valid driver’s license.
• Be able to reach all areas of the hotel and assist guests.
• Occasional lifting up to 40 pounds and working weekends/holidays.
• Work safely around household chemicals and follow safety policies.

Responsibilities

• Assist General Manager in recruiting, hiring, and training housekeeping staff.
• Inspect and manage housekeeping and laundry quality and timeliness.
• Ensure rooms and public spaces meet quality standards; supervise deep cleans.
• Address guest complaints regarding housekeeping services or equipment.
• Schedule staff and manage payroll, expenses, and inventories.

Skills

Clean driving record

Valid driver’s license

Weekend availability

Defensive driving

Able to lift 40 lbs

Job description

COME BE PART OF OUR GROWING FAMILY! We offer bonus incentive programs for all positions and a comprehensive benefits package to all eligible full-time team members! If you are energetic, like to be recognized and have a passion for serving others, then please visit sevahos.com to learn more about our company and to see all of the employment opportunities we have to offer!

TITLE:

Housekeeping Supervisor

POSITION FOCUS:

Heads and manages the operation of the housekeeping and laundry divisions of the hotel to ensure that hotel guest rooms, public spaces, and other areas of the hotels are immaculately clean, organized, and sanitary. Ensures that housekeeping department meets high standards of quality and efficiency so that guest satisfaction is optimized.

JOB REQUIREMENTS:

Clean driving record and valid driver’s license. Safe defensive driving skills. Must be able to reach all areas of hotel to assist clients. Occasional carrying and lifting of items up to 40 pounds. Will be required to work weekends and holidays. Will be exposed to and working with household chemicals.

ORGANIZATIONAL STRUCTURE:

Reports to: General Manager and/or Front Office Manager. Subordinates: Breakfast Attendant; Evening Attendant; Housekeeper; Houseperson; Laundry Attendant

PRIMARY RESPONSIBILITIES:

• Assists General Manager in recruiting, hiring, training and providing career development for housekeeping staff.
• Inspects and manages the quality of housekeeping and laundry services provided and ensures the timeliness and efficiency of services.
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans.
• Addresses guest complaints regarding housekeeping service or equipment.
• Takes control of lost and found items as per company policy.
• Schedules staff work schedules and duties according to productivity standards and forecasted occupancy; monitors staff adherence to schedules and duties.
• Prepares reports about room occupancy, payroll, department expenses and inventories and shares data with appropriate department heads.
• Covers shifts as necessary.
• Fulfills Manager on Duty shifts.
• Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels.
• Provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials; follow lost & found procedures.
• Ensure adherence to quality expectations and standards.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Assists and is present during Quality Assurance reviews administered by the franchise.
• Conducts or assists in conducting staff meetings.
• Reviews team member performance and conducts personnel actions when necessary with the approval of the General Manager.
• Responsible for understanding and adhering to guidelines set forth in the team member handbook. Expected to report to work on scheduled days and at scheduled times.
• Observes the 5x10 rule, which is to be complied with at all times. Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Other duties as assigned by supervisor or management.