Housekeeping Supervisor

Prime, Inc.; Springfield (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hotel in Springfield is seeking a Housekeeping Supervisor to ensure cleanliness and upkeep of public spaces. The ideal candidate will have supervisory experience, excellent communication skills, and a keen eye for detail. Join a passionate team dedicated to providing exceptional guest experiences.

Qualifications

• Supervisory experience preferred.
• Must excel in a fast-paced environment.
• Ability to make strong guest service judgments.

Responsibilities

• Conducts daily inspections of cleaned areas.
• Assists in training new and current associates.
• Prepares daily assignments for Room Attendants.

Skills

Communication

Guest Service

Time Management

Organizational Skills

Attention to Detail

Job description

Overview

The OasisHotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.

Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

The OasisHotel & Convention Center is a property structured upon our core values:

Passion- Passionate about who we are and what we do

Respect- Mutual respect and appreciation for our associates and guests

Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.

Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.

Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.

Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.

Responsibilities

The Housekeeping Supervisor is responsible for assisting the Housekeeping Manager in monitoring the cleanliness and upkeep of all public space areas in accordance with standards.

Responsibilities:

• Conducts daily inspections of all areas cleaned by the housekeeping department to include guest rooms and public space.
• Assists in the training and re-training of new and current associates.
• Assists with achieving and maintaining QA goals and ratings.
• Performs Room Attendant and/or Houseperson duties, as needed.
• Completes and communicates maintenance work orders to the Maintenance Department
• Stays in constant communication with engineering Department to maintain and correct all repairs and renovations problems.
• Turns over all vacant and clean room; verifies stay overs; reports early check outs; communicates issues and discrepancies with front office.
• Checks unoccupied rooms to ensure accuracy of housekeeping and front office reports
• Prepare and designate Room Attendants, Houseman, and Lobby Attendants daily assignments along with running housekeeping boards in the in the absence of the Executive Housekeeper.
• Keeps Housekeeping Manager promptly and fully informed of all problems and matters of significance

Qualifications

Requirements:

• Supervisory experience preferred
• Excellent communication, guest service and time management skills
• Ability to make strong guest service judgements/ decisions
• Strong organizational skills
• Must excel in a fast paced environment
• A keen eye for detail
• Must have a positive, cheerful disposition
• Weekends are required

Physical Requirements:

• This position requires constant standing and walking. Position also requires frequent bending, kneeling, squatting, climbing and overhead reaching.

Working Environment:

Primarily indoor working conditions in a fast-paced environment. Though will be required to work in outdoor conditions at times.

Candidate must be able to pass a physical through CARR Physical Therapy prior to beginning employment with Prime, Inc.