Housekeeping Supervisor

Blue Water; South Yarmouth (MA); On-site; USD 27,552 - 31,684; Full time

Job summary

EOS Hospitality is seeking a Housekeeping Supervisor in Massachusetts to lead the housekeeping and laundry teams, manage supplies within budget, and address guest concerns with a high level of service.

The role requires coordinating daily stand-ups, training new staff, and reporting to hotel management on progress and issues. Strong customer service, organizational, and multitasking skills are essential.

Qualifications

• Understands how to deliver excellent customer service to guests.
• Can manage a team of housekeepers effectively.
• Has strong organizational skills to ensure timely task completion.
• Keeps cleaning supplies and equipment within a budget.
• Able to teach others to perform their duties in a friendly, courteous way.
• Capable of handling multiple tasks simultaneously.
• Basic computer skills for scheduling and recordkeeping.

Responsibilities

• Supervises housekeeping staff as duties are being performed.
• Supervises the duties and tasks of laundry staff.
• Stocks and maintains supply rooms; orders supplies according to a budget.
• Receives, processes, and handles guest complaints regarding housekeeping services.
• Ensures rooms are clean and free from hazards and that common areas are maintained.
• Organizes staff during the day and conducts daily stand-up meetings.
• Assists guests or patients with questions and basic requests.
• Provides a high level of customer service at all times; remains professional.
• Coaches and counsels housekeeping staff; trains new hires after hire.
• Meets with Hotel manager regularly to provide progress reports and address issues.

Skills

Customer service excellence

Team leadership

Organizational skills

Budgeting basics

Staff training

Multitasking

Scheduling software basics

Education

High School Diploma or GED

Experience in housekeeping

Job description

Essential Duties And Responsibilities Of a Housekeeping Supervisor

• Supervises housekeeping staff as duties are being performed.
• Supervises the duties and tasks of laundry staff.
• Stocks and maintains supply rooms; orders supplies according to a budget.
• Receives, processes, and handles guest complaints in regard to housekeeping services.
• Ensures that rooms are kept clean and free from hazards.
• Ensures that all common areas are kept clean and free from hazards.
• Organizes all staff during the day and hosts daily stand up meetings.
• Assists guests or patients with questions and basic requests.
• Provides a high level of customer service at all times; remains professional.
• Coach & council housekeeping staff; trains new housekeepers after hire.
• Meets with Hotel manager regularly in order to provide progress reports and address issues.

Required Knowledge, Skills And Abilities

• Understands the principles behind providing excellent customer service to guests.
• Possesses the ability to manage a team of housekeepers effectively.
• Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.
• Shows basic budgeting skills and the ability to keep cleaning supplies and equipment stocked according to a budget.
• Exhibits the ability to teach others how to do their jobs in a friendly, courteous and effective manner.
• Is able to perform several tasks at the same time.
• Shows basic computer knowledge for the purposes of scheduling, recordkeeping and more.

Education And Experience

No special education is needed outside of a high school diploma or a GED. Previous Housekeeping experience is expected.

Work Environment

A housekeeping supervisor is required to perform the same housekeeping tasks as the individuals they supervise, so the work environment fluctuates based upon the types of services being performed. Workweeks are traditionally 32-40 hours and five days, weekends and holidays, but overtime may become necessary in the event that the workload becomes great.

Compensation

• Employee Type: Hourly
• Salary Minimum: $20
• Salary Maximum: $23

EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.