Housekeeping Supervisor

Ensemble Hospitality; Santa Cruz (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a prestigious hotel as a Housekeeping Supervisor, leading a team to maintain exceptional cleanliness and guest service. This role emphasizes efficiency, attention to detail, and high standards, ensuring every guest enjoys pristine accommodations. Ideal candidates are seasoned in luxury hospitality, ready to inspire and motivate their team.

Qualifications

• Minimum 2-3 years of housekeeping supervisory experience.
• Excellent communication and customer service skills.
• Ability to stand for extended periods and lift moderate weights.

Responsibilities

• Supervise and train housekeeping staff, ensuring elevated service standards.
• Conduct inspections and maintain cleanliness of guest rooms and public areas.
• Manage inventory of cleaning supplies and coordinate maintenance.

Skills

Leadership

Communication

Organizational skills

Customer service

Tools

Property management systems

Job description

La Bahia Hotel & Spa, Santa Cruz, California, United States of America

Job Description

Posted Wednesday, June 18, 2025 at 7:00 AM

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the

tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty

of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced

cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-

cultured Spirit.

SUMMARY:

The Housekeeping Supervisor is a leader who has a passion for efficiency and is detailed-oriented. This role will oversee the heart of our guest experiences, from luxurious guest rooms to pristine public areas, all while inspiring a team of housekeeping professionals to deliver elevated services. This role will ensure every guest space reflects the pinnacle of cleanliness, comfort, and sophistication. From flawless presentation of our suites to the pristine condition of public areas, the Housekeeping Supervisor will ensure every space reflects meticulous care and attention. By deliver impeccable service , the Housekeeping Supervisor will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

This role has a start date of 7/7/2025.

DUTIES/RESPONSIBILITY:

• Supervise, train, and motivate room attendants, housemen, and turndown staff
• Assign daily tasks and inspect work performance with constructive feedback
• Conduct daily briefings to communicate VIP arrivals, special requests, and priority areas
• Maintain clear communication with front office regarding room status and guest needs
• Manage inventory of cleaning supplies, linens, and amenities to ensure proper par levels
• Coordinate with maintenance for prompt resolution of room deficiencies
• Oversee proper handling and storage of luxury linens, towels, and delicate fabrics
• Ensure all equipment is properly maintained and stored
• Conduct thorough inspections of guest rooms, suites, and public areas to ensure they meet our luxury standards
• Implement and maintain rigorous cleaning protocols, paying special attention to high-touch surfaces and delicate materials
• Use inspection checklist to document room conditions and provide immediate corrective feedback
• Ensure proper placement of all amenities, linens, and decorative elements according to brand standards
• Respond promptly to guest requests with discretion and professionalism
• Personally verify VIP rooms and special request accommodations
• Train staff in the art of unobtrusive service and attention to detail
• Maintain strict confidentiality regarding guest belongings and information
• Complete daily reports on room status, maintenance issues, and supply needs
• Monitor and control departmental expenses within budget
• Assist with scheduling and payroll documentation
• Participate in monthly inventory counts
• Perform all other duties that may be assigned as needed by your manager

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• (2/3) years or more minimum experience in Housekeeping supervisory role, luxury hotel and/or resort highly preferred
• Endurance to stand and walk for extended periods
• Complete daily reports on room status, maintenance issues, and supply needs
• Assist with scheduling and payroll documentation
• Participate in monthly inventory counts
• Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
• Ability to work independently and as part of a team
• Excellent communication skills and customer service skills
• Must speak and communicate in English
• Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).
• Flexible to work in different shifts, including evenings, weekends, and holidays.
• Highly organized with the ability to multitask in a fast-paced environment.

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Housekeeping team at La Bahia Hotel.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY

EXAMPLES

BUSINESS PURPOSE

Personal Identifiers

Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;

2. To evaluate your job application and candidacy for employment;

3. To obtain and verify background check and references; and

4. To communicate with you regarding your candidacy for employment.

Job application, resume, background check results, job interview notes, and candidate evaluation records

Same as above

Employment History

Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information

Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

La Bahia Hotel & Spa, Santa Cruz, California, United States of America