Housekeeping Supervisor

DoubleTree by Hilton Hotel Racine Harbourwalk; Racine (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Graves Hospitality in Racine is seeking a Housekeeping Supervisor to lead a diverse team and uphold luxury guest experiences. You will oversee housekeeping staff, model best practices, coach throughout the employment lifecycle, and ensure service areas are clean and well maintained.

You will manage scheduling, handle special requests, monitor supplies and budgets, and respond to guest needs with prompt courtesy, contributing to a positive work environment and outstanding guest satisfaction.

Qualifications

• High school education or equivalent; 1–2 years related experience.
• Supervisory skills required; ability to communicate effectively with staff, management and guests.
• A second language is helpful; familiarity with two-way radios and office equipment is preferred.

Responsibilities

• Oversee a diverse team of housekeepers and model best practices.
• Ensure guest and service areas are cleaned and maintained to luxury standards.
• Plan and schedule assignments and manage special requests for exceptional guest experiences.
• Monitor supplies and expenses to meet or exceed budget goals.
• Respond to guest requests and concerns with prompt courtesy.

Skills

Team leadership

Communication

Supervisory skills

Education

High school diploma or equivalent

Job description

As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a "fun" place to work.

As Housekeeping Supervisor, you will

• Enable an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of well-trained housekeepers by modeling the way, by empowering, sharing what you know, and coaching throughout the employment lifecycle.
• Use your practiced eye to ensure all guest and service areas are cleaned and turndown service delivered. Take action for loss prevention, optimal health and hygiene, to ensure guest comfort and associate safety.
• Apply your talent for juggling to plan and schedule assignments and manage special requests for exceptional guest experience.
• Keep a pulse on supplies and expenses, in order to meet or exceed budget goals.
• Respond to guest requests and concerns, attending to guest needs with prompt courtesy.

Fundamentals

A high school education or equivalent experience, with one to two years of employment related experience is required. Working knowledge of housekeeping is expected. Supervisory skills are required. You must be able to communicate effectively with staff, management and guests, and a second language is helpful. The ability to operate a two-way radio, cleaning and general office equipment, including a computer, is expected. This position requires continuous movement and standing, and the ability to lift up to 25 pounds and push or pull up to 35 pounds.

Graves Hospitality is an EEO/AA/Disabled/Veterans Employer.

Source: Hospitality Online