Housekeeping Supervisor

Sage Hospitality Group; Portland (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

The Bidwell Hotel is hiring a Housekeeping Supervisor to oversee the housekeeping operations, ensuring guest satisfaction and compliance with health standards. The role requires supervisory experience and offers various employee benefits including insurance, tuition reimbursement, and hotel discounts.

Benefits

Insurance plans

Holiday and vacation pay

Tuition reimbursement

401k plan participation

Hotel discounts for associates

Qualifications

• 1-2 years in a related position required.
• Knowledge of hotel services, policies, and operations necessary.

Responsibilities

• Supervise housekeeping staff and ensure compliance with cleanliness standards.
• Respond to guest requests and maintain guest satisfaction.
• Issue assignments and control inventory for supplies.

Skills

Supervisory skills

Knowledge of Housekeeping

Education

High school education or equivalent experience

Job description

Why us?

The Bidwell Hotel is seeking a Housekeeping Supervisor to join our team in serving guests with creativity and passion!

Work Where You Belong! The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city’s shopping, dining, and top attractions including Powell's Bookstore, Multnomah Falls, and Pearl District.Foodies can tour the 100s of restaurants and bars right around the corner along with parks and outdoor spaces. Try our hip High Horse restaurant and bar featuring views of Portland’s Theater district and an elevated selection of regionally inspired food and drinks or unwind at our spacious M Club lounge. Each spacious room offers a stunning view of the city, mountains or beautiful West Hills and features state-of-the-art amenities including a 65-inch HDTV and complimentary Wi-Fi. Hotel amenities include refillable water stations on every floor, a fitness center with Peloton bikes and TRX equipment

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
• Requires supervisory skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
• No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

Full time associates are eligible for insurance plans, holiday and vacation pay, tuition reimbursement, adoption assistance and more. All associates are eligible to participate in our 401k plan, and are eligible for hotel discounts at properties worldwide for themselves, family and friends. Access to Transit or Parking savings benefits is available and with Sage Hospitality you can also get exclusive discounts on products and services through our associate savings site.