Housekeeping Supervisor

Shelby American, Inc.; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Supervisor to join their team. This role requires a blend of custodial knowledge and management skills, ensuring the cleanliness of guest rooms and public spaces. The ideal candidate will possess excellent communication skills to coordinate with various departments, ensuring guest satisfaction. With a commitment to employee development, this position offers opportunities for growth within the hospitality sector. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this could be the perfect opportunity for you.

Qualifications

• Must be a highly motivated team player with strong initiative.
• Ability to handle workplace problems effectively.

Responsibilities

• Oversee basic housekeeping duties and ensure cleanliness.
• Train new staff and maintain service standards.

Skills

Teamwork

Problem-solving

Communication

Initiative

Stress Management

Job description

Description

We are looking to add a hands-on Housekeeping Supervisor to our team. Being a successful Housekeeping Supervisor takes a blend of custodial knowledge and management capabilities. You must take personal accountability for the cleanliness of each guest room and set a good example for your team. Excellent communication skills are essential to being successful in this role as you will be working with multiple departments to ensure guest satisfaction.

This position may require flexible scheduling availability

Requirements

Job Requirements:

• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out
• Deliver linens to the laundry department
• Inspect rooms and public spaces daily to ensure all rooms are cared for according to brand and IHM standards
• Train new housekeeping staff to ensure they know all components/features of our guest service guarantee and are trained to meet service standards
• Ongoing involvement in preventative maintenance programs
• Check stocking levels of all consumables and replaces on housekeeping cart when needed
• Notify supervisors of any damages, deficits, and/or disturbances
• Communicate with maintenance team regarding any maintenance requests reported by housekeeping team members
• Communicate with front desk team regarding rooms that are ready for new arrivals to check-in

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.