Housekeeping Manager - Loews Hotels Universal Orlando

Loews Hotels & Co; Orlando (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Health & wellness benefits

401(k) & company match

Paid sick days, vacation, holidays

Tuition reimbursement

Team member hotel rates

Job summary

Loews Hotels & Co at Universal Orlando invites an experienced, detail-oriented Housekeeping Manager to lead our team in maintaining top-tier cleanliness and guest satisfaction. A strong hospitality mindset, leadership skills, and proactive problem solving are essential for success.

The role focuses on staffing, standards, collaboration with other departments, and overseeing vendor services to ensure efficient operations and guest delight.

Qualifications

• Minimum two years of housekeeping or guest services experience.
• At least one year of supervisory hospitality experience or a Leadership Development program.
• Proficiency in Microsoft Office, computer and smartphone programs, and Property Management Systems.
• Familiarity with Opera and HOTSOS is preferred.

Responsibilities

• Oversees daily assignments of Housekeeping staff and adjusts staffing as needed.
• Develop, implement, and maintain housekeeping standards and procedures.
• Interview and select all departmental line level colleagues.
• Maintain optimal housekeeping staffing levels for peak performance and supervision.
• Ensure smooth, cost-effective operations including labor management and inventory control.
• Coordinate departmental activities with other hotel departments.
• Coordinate special housekeeping projects as directed by the Director, Housekeeping.
• Keep leadership informed of significant departmental updates and activities.
• Oversee third-party uniform and laundry services.
• Hold regular team meetings to share operational information and address guest concerns.
• Evaluate team member performance and mentor for advancement.
• Perform other duties as assigned.

Skills

Leadership

Detail-oriented

Communication

Hospitality

Guest services

Education

B.S. in Hospitality

Tools

Microsoft Office

Property Management Systems

Opera

HOTSOS

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our 'power of we' culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Who We Are

Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For

We are seeking An experienced and detail-oriented Housekeeping Manager to lead our team in maintaining the highest standards of cleanliness and guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in managing housekeeping operations in a hotel environment. A commitment to excellence and a proactive approach to problem-solving are essential for success in this role.

Who You Are

• A passionate hospitality professional with a proven track record in housekeeping management.

• Detail-oriented and proactive, with a strong focus on maintaining high standards.

• A confident leader who thrives in fast-paced environments and communicates effectively.

• Dedicated to enhancing both guest and team member experiences.

• Committed to upholding excellence in cleanliness and operational efficiency.

What You'll Do

• Oversees daily assignments of duties of Housekeeping staff while analyzing room turns and making staff or procedural adjustments as necessary.

• Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.

• Interview and select all departmental line level colleagues.

• Maintain optimal housekeeping staffing levels to ensure peak performance and supervision.

• Ensure smooth, efficient, and cost-effective operations, including labor management and inventory control.

• Coordinate departmental activities with other hotel departments to maintain overall cleanliness.

• Coordinate special projects related to housekeeping as directed by the Director, Housekeeping.

• Keep leadership informed of significant departmental updates and activities.

• Oversee the 3rd party uniform and laundry services.

• Hold regular team meetings to share essential operational information and address guest concerns.

• Evaluate team member performance, identify areas for improvement, and mentor team members and leaders to aid in their advancement.

• Perform other duties as assigned.

Your Experience Includes

• Minimum of two years of experience with housekeeping and/or guest services required.

• Minimum of one year of supervisory experience in hospitality or a B.S. in Hospitality with one year in a leadership development program required.

• Proficiency in Microsoft Suite, computer and smart phone programs, and Property Management Systems required.

• Familiarity with Opera and HOTSOS is preferred.

• Must complete OSHA-mandated safety training within the first 30 days of employment.

• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.

• Position requires open availability aligned with business needs, ensuring leadership presence during peak service times and operational priorities.

• Position requires prolonged standing, walking, lifting, pushing, and pulling 50+ pounds repetitively throughout shift.