Housekeeping Supervisor

Ivy Hospitality; Olde West Chester (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Housekeeping Supervisor to ensure cleanliness and maintenance of guest rooms and public areas. This role involves supervising the housekeeping team, conducting inspections, and collaborating with other departments to enhance guest satisfaction. The ideal candidate should have a high school diploma and significant housekeeping experience, including supervisory responsibilities.

Qualifications

• Minimum three years of housekeeping experience, with at least one year in a supervisory role.

Responsibilities

• Oversee daily activities of room cleaners, ensuring prompt and efficient cleaning.
• Inspect all cleaned rooms to ensure they meet standards.
• Assist in training and guiding new housekeeping staff.

Skills

Communication

Leadership

Team Motivation

Education

High school diploma

Job description

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Job Description

The Housekeeping Supervisor is responsible for ensuring the cleanliness and maintenance of guest rooms and public areas through effective supervision and coordination of the housekeeping team. This role aims to enhance guest satisfaction by maintaining high cleanliness standards and ensuring timely service delivery.

Essential Functions

1. Oversee daily activities of room cleaners, ensuring prompt and efficient cleaning according to company standards.
2. Inspect all cleaned rooms, including VIP and early morning make-up rooms, to ensure they meet standards. Conduct regular inspections of rooms and public areas.
3. Collaborate with departments such as front desk, engineering, banquet services, and room services to ensure seamless operations.
4. Prepare and follow up on maintenance work orders for repairs or replacements in guest rooms and public areas.
5. Assist in quarterly inventory of linens and ensure supplies are available.
6. Ensure courteous treatment of guests and efficient handling of requests and room changes.
7. Maintain safety standards, including proper handling of keys and compliance with policies.
8. Assist in training and guiding new housekeeping staff.
9. Keep accurate records of checkouts and stay overs, and submit daily reports.
10. Adhere to all work rules, procedures, and policies of the company.

Qualifications

• High school diploma or equivalent.
• Minimum three years of housekeeping experience, with at least one year in a supervisory role.
• Strong verbal and written communication skills.
• Ability to lead and motivate a team with minimal supervision.
• Basic computer skills.
• In-depth knowledge of hotel services and facilities.
• Physical ability to stand and walk for nearly 100% of the shift, lift up to 15 lbs regularly, and push/pull carts weighing up to 250 lbs.
• Manual dexterity and physical flexibility for routine duties.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality