Housekeeping Supervisor

Holiday Inn NOLA; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free employee parking

Job summary

Holiday Inn NOLA in New Orleans is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, maintain cleanliness standards, and support staff. You will train team members, inspect rooms and public areas, and ensure supply rooms are organized and well stocked.

The role requires at least 1 year of hotel housekeeping experience, some supervisory exposure, and familiarity with PMS systems such as HotSOS, OnQ, or Opera.

Qualifications

• High school diploma or equivalent required; hospitality coursework or certification preferred.
• Experience: 1 year in hotel housekeeping; supervisory or lead experience preferred.
• Experience with housekeeping software or PMS systems (HotSOS, OnQ, Opera) is a plus.

Responsibilities

• Supervise housekeeping staff during daily operations.
• Inspect guest rooms and public areas for cleanliness and brand standards.
• Train new employees on cleaning procedures and safety guidelines.
• Manage supply rooms, carts, and inventories.
• Address guest requests and resolve issues promptly.
• Monitor productivity and assist with scheduling and labor management.
• Maintain records of inspections and assignments.

Skills

Attention to detail

Communication

Leadership

Problem solving

Training coaching

Time management

Safety procedures

Chemical handling

Physical stamina

Shift flexibility

Education

High school diploma or equivalent

Hospitality coursework or certification

Tools

HotSOS

OnQ

Opera PMS

Job description

129 rooms | 250 sq. ft. meeting/event space Amenities: pool, fitness center. Located in the heart of the Central Business District, our newly redesigned hotel is just steps from top New Orleans landmarks - only two blocks from the Caesars Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter. Designed for both business and leisure travelers, this focused-service property delivers modern amenities, reliable consistency, and streamlined guest service. It's an ideal environment for hospitality professionals who take pride in efficiency, cleanliness, and creating a welcoming stay for every guest.

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. This role supports staff training, inspections, supply control, and efficient departmental operations while maintaining a high level of guest satisfaction.

JOB DESCRIPTION

Job Title: Housekeeping Supervisor

Departments: Housekeeping

Supervision Exercised: Room Attendants, House Attendants, Laundry Attendants

Supervision Received: Housekeeping Manager/ Executive Housekeeper / General Manager

FREE EMPLOYEE PARKING

Education

• High school diploma or equivalent required.
• Hospitality coursework or certification preferred.

Experience

• Experience Minimum 1 year of housekeeping experience in a hotel environment.
• Prior supervisory or lead experience preferred.
• Experience with housekeeping software or PMS systems (HotSOS, OnQ, Opera, etc.) a plus.

Skills & Knowledge

• Strong attention to detail and quality standards.
• Excellent communication, leadership, and problem-solving skills.
• Ability to train, coach, and motivate team members.
• Strong organizational and time management abilities.
• Knowledge of cleaning procedures, safety protocols, and chemical handling.
• Ability to lift, push, and pull up to 50-75 lbs.
• Flexibility to work various shifts, including weekends and holidays.

Job Duties & Responsibilities

• Supervise and support housekeeping staff during daily operations.
• Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.
• Assist with training new employees on cleaning procedures and safety guidelines.
• Ensure carts, closets, and supply rooms are clean, stocked, and organized.
• Address guest requests and resolve issues professionally and promptly.
• Report maintenance concerns and ensure timely follow-up.
• Monitor productivity and assist with scheduling and labor management.
• Maintain accurate records of inspections, assignments, and supply usage.
• Uphold all safety, sanitation, and company policies.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.