Housekeeping Supervisor — Guest Experience Leader

Hamilton Hotel Washington, D.C.; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

Vacation, Sick and Holiday Pay

401k Retirement Plan

Life Insurance

AD&D

Short Term Disability

Long Term Disability

Job summary

Hamilton Hotel Washington, D.C. is seeking a Housekeeping Supervisor to support the leadership team in maintaining clean and safe guest rooms and public spaces.

This role performs inspections, trains attendants, and may perform cleaning duties as needed to meet brand and hotel objectives. The supervisor will help schedule staffing, monitor supplies, and ensure adherence to health and safety standards while delivering excellent guest service.

Qualifications

• High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Experience with Microsoft Office preferred.

Responsibilities

• Supervise housekeeping staff and coordinate with leadership to meet quality standards.
• Inspect rooms and public areas for cleanliness and safety; provide retraining as needed.
• Assist with scheduling and room cleaning assignments to ensure proper coverage.
• Support training of staff and ensure tools and supplies are available.
• Maintain inventory of linen and room supplies and monitor laundry operations.
• Promote teamwork and clear communication across shifts and departments.

Skills

Supervisory experience

Communication

Team leadership

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Description Summary

The Housekeeping Supervisor works with the Housekeeping Leadership team to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product and placement standards.

Job Description Summary

The Housekeeping Supervisor works with the Housekeeping Leadership team to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product and placement standards.

Duties And Responsibilities

• Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making any recommendations for disciplinary and other human resources-related actions.
• Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.
• Assist with scheduling and room cleaning assignments to ensure proper coverage.
• May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations.
• Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
• Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.
• Manage procedures of lost and found items.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.
  
  

Qualifications And Requirements

• High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
• Previous background from the hospitality industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Experience with Microsoft Office preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Will be required to regularly use commercial cleaning chemicals.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Will be required to work mornings, evening, weekends, and holidays.
  
  

Benefits

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

• Paid Parental Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability
• 401k Retirement Plan
  
  

EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

We are a drug free workplace. Pre-employment background assessment required.

Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.