Housekeeping Supervisor

The Westin Verasa Napa; Napa (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel in Napa seeks a Housekeeping Supervisor to train and manage housekeeping staff, ensuring high standards of cleanliness and service. The role involves scheduling, overseeing daily operations, and maintaining communication with staff to foster a positive work environment. Ideal candidates will have previous housekeeping experience, strong communication skills, and the ability to work flexible hours.

Qualifications

• Previous Housekeeping Experience and Knowledge of Housekeeping Operations essential.
• Background in supervising and training a large number of people in hospitality.

Responsibilities

• Train and supervise housekeeping staff to maintain cleanliness standards.
• Schedule staff based on occupancy and oversee daily operations.
• Maintain communication with associates and ensure proper function of operations.

Skills

Communication

Organizational Skills

Teamwork

Self-motivated

Education

High School Diploma

Diploma/Degree in Hotel Management

Tools

Microsoft Applications

Job description

3 days ago Be among the first 25 applicants

Location: USA -Napa, CA

Type: Supervisor

Category: Hotel/Resort, Guest Services

The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.

Responsibilities

You are the ultimate trainer, coach, motivator and role model for Housekeeping! You will be responsible for ensuring that all housekeeping front line staff is trained to achieve and maintain levels of cleanliness, quality and detail according to Westin standards. You will document individual progress, target strengths and weaknesses, provide follow-up training and encourage, motivate and recognize staff! You will help establish consistency and conformity in the cleaning and servicing procedures, placement of amenities, and time lines required to complete these tasks. The Housekeeping Supervisor will be responsible for supervising the housekeeping associates and act as a leader and positive role model within the Housekeeping Department.

Proactively encourage and maintain open and positive communications with all associates and managers.

Deliver the best possible Guest and Employee Experience.

Accurately schedule all staff areas based on anticipated occupancy, group arrivals/departures, and special events to meet the demand for labor and make use of optimum budget dollars.

Oversee daily operations in the office and out on the property; maintain inventories and supplies, communicate with associates for trouble spots, and delegate assignments to associates to ensure proper function of the operation.

Oversee the maintenance standards of rooms and housekeeping equipment. Constant communication with the maintenance department and associates concerning conditions of the rooms and equipment is mandatory.

Provide updates to associates as soon as received to keep them current on all resort activities.

Assist all associates in any and all tasks if needed.

Work closely with the Maintenance/Engineering department as well as maintaining good, functional relationships with other departments to achieve the best possible service levels.

Maintain employee appearance standards in order to ensure consistency.

Help maintain the training manuals and other information.

Assist Housekeeping Director in maintaining the smooth operation of the housekeeping department.

Provide regular feedback on individual progress, challenges or concerns. Offer potential or proposed solutions or amendments.

Establish, foster and maintain a positive and fun work environment always keeping communication lines open.

Assist with recognition planning and implementation.

Liaising with management and ensuring all daily operational requirements are met

Inspecting all completed work assignments of associates

Training and retraining of all associates

Coaching and disciplinary involvement with the associates

Interacting with guests/homeowners establishing a rapport with guests/homeowners by conducting regular business, addressing complaints or questions and providing direction.

Aide in interviewing / hiring, providing guidance, support, direction, coaching and correcting, and training to departmental staff by Performance and wage reviews, one on ones, holding regular departmental staff meetings.

Responsible for safety as per the Occupational Health and Safety Act.

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Physical Demands

Required to stand; walk; climb stairs; use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, and bend.

May be required to lift, carry, and move constantly 11 to 29 pounds, frequently 30 to 49 pounds, and occasionally 50 to 75 pounds.

General Skills And Description

High School Diploma or equivalent education preferred

Diploma/Degree in Hotel Management an asset

Skills And Knowledge

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Knowledge of Microsoft applications

Self-motivated and energetic

Previous Housekeeping Experience And Knowledge Of Housekeeping Operations Essential

Must have strong communication skills

Ability to handle employee relations with confidence and discretion

Enjoys working in a very active environment

Team oriented with an energetic, friendly, cheerful, and active demeanor

Proven ability to coach develop mentor and recognize employees as required

Recognizing areas of opportunity for improvement and taking self directed action to correct

Must be available to work flexible hours (able to work early mornings, weekends, holidays and evenings)

Background in supervising and training a large number of people is essential an in hospitality industry

Must have good public relations skills and be able to think quickly on your feet.

Ability to embrace, welcome and adapt to change very quickly

Strong organizational skills, time management, and a very good attention to detail are basic requirements for this position

Patience, nurturing, and understanding of personnel are also critical.

Must possess safe work habits with an awareness of safe work procedures

Must be able to work with cleaning chemicals

Must be able to wear latex or non-latex gloves when using chemicals

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Westin standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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