Housekeeping Supervisor

Courtyard Tysons Corner Fairfax; McLean (VA); On-site; USD 22,162 - 31,564; Full time

Job summary

B. F. Saul Company Hospitality Group is seeking a Housekeeping Supervisor to oversee room attendants, housepersons, and lobby attendants, ensuring adherence to hotel standards and delivering exceptional guest service.

The role includes coaching staff, enforcing safety protocols, and maintaining training records in a fast-paced environment. Responsibilities include supervising daily operations, addressing guest concerns, and promoting service excellence while coordinating with hotel leadership to

Qualifications

• Minimum 1 year housekeeping experience preferred.
• Detail oriented with ability to communicate well across levels.
• Multitasking in a fast-paced environment with strong problem-solving skills.

Responsibilities

• Lead housekeeping team to ensure guest satisfaction by assigning, inspecting, and recording actions.
• Conduct routine safety inspections and ensure compliance with MSDS and regulations.
• Coach and develop staff; monitor training needs and maintain training records.
• Attend daily/weekly/monthly meetings; optimize housekeeping operations and productivity.
• Adhere to SOPs and manage multiple priorities in a dynamic hotel environment.

Skills

Housekeeping experience

Detail oriented

Communication skills

Bi-lingual

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay‑Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible to supervise, train and inspect the performance of assigned Room Attendants, Housepersons', and Lobby Attendants, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests and effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.

Responsibilities

Guest Service

Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.

Safety/Risk Management

Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keeps all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.

Associate Management and Development

Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, and development of all team members. Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.

Self/Workload Management

Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed. Assist with housekeeping/laundry initiatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Qualifications

• Education: High school diploma or GED preferred.
• Experience/Knowledge/Skills/Abilities: Minimum 1 year housekeeping experience preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. Must be able to manage multiple priorities in a fast‑paced environment. Bi‑lingual ability preferred.
• Physical: Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

$19.50 - $19.50 an hour

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled