Housekeeper (Room Attendant)

Best Western Dulles Airport; Sterling (VA); On-site; USD 22,386 - 23,763; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

401(k) Retirement Program

Tuition Reimbursement

Discounted Room Rates for Team Members

Job summary

Best Western Dulles Airport is seeking a diligent housekeeping professional to maintain guest room cleanliness and uphold high service standards. You will assist guests, respond to requests promptly, and follow safety and health regulations to ensure a safe, welcoming environment for all guests.

Responsibilities include maintaining cleaning supplies and equipment, coordinating with team members, and contributing to department goals in a fast-paced hotel setting.

Qualifications

• High school diploma or GED preferred.
• Housekeeping/laundry experience preferred.
• Ability to lift, push and pull up to 75 pounds on a consistent basis.
• Significant bending required.

Responsibilities

• Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms.
• Guest Service: Accountable for guest satisfaction and responds to requests with high quality service.
• Safety/Risk Management: Maintains safe work area and reports maintenance issues and safety concerns.
• Self Management: Plans, organizes, and prioritizes duties and attends required meetings.

Skills

Attention to detail

Customer focus

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations. Follows B.F. Saul high standards of quality to ensure guest satisfaction.

Responsibilities

• Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
• Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Best Western's guest service recovery program.
• Safety/Risk Management: Ensures a clean and safe work area in compliance with Best Western's, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Best Western's procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
• Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Best Western's attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

Required Skills and Experience

• High school diploma or GED preferred.
• Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
• Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
• Significant bending required.
• EEO AA M/F/Vet/Disabled

Benefits

• Well-Being Benefits
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability

• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement

• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Weekly Payroll

$16.25 - $17.25 an hour

Minimum and maximum wage or salary for the position

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled