Housekeeping Supervisor

Omni Hotels & Resorts; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Hotels & Resorts seeks a Housekeeping Supervisor to ensure guestrooms, public areas, and back-of-house areas meet four star/four diamond standards. You will inspect cleaning, log repairs, and ensure staff have linens and supplies.

You may assist in cleaning and in producing AM/PM room status reports. The role requires at least 1 year of supervisory experience in housekeeping, a commitment to high cleanliness standards, and strong customer service and communication skills.

Qualifications

• Must have at least 1 year of supervisory/coordinating experience in Housekeeping.
• Ability to maintain 4-Diamond level cleanliness standards.
• Ability to work with management on special projects.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.

Responsibilities

• Assign special projects as directed by the Director of Housekeeping.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Assist in the cleaning of guest rooms when necessary.
• Assist in processing AM and PM room status reports.
• Ensure that the Guest Room Attendant’s linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Knowledge of hotel, facilities, and events.
• Ensure safety for hotel guests and associates.

Skills

Supervisory experience

Coordinating

Housekeeping

Customer service

Verbal communication

Job description

Overview

The Housekeeping Supervisor ensures that the cleaning and servicing of guestrooms, public areas, back-of-house, and landings meet Omni four star/four diamond standards. The candidate will inspect the cleaning and servicing of all rooms and log any repairs or discrepancies. The candidate will also ensure that all guest room attendants have appropriate linens and supplies.

Responsibilities

• Assign special projects as directed by the Director of Housekeeping.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Assist in the cleaning of guest rooms when necessary.
• Assist in processing AM and PM room status reports.
• Ensure that the Guest Room Attendant’s linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are completely stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Knowledge of hotel, facilities, and events.
• To ensure the hotel, guests, and associates are maintained in a safe and secure environment.
• Inspect the cleaning and servicing of guestrooms and public areas. Encourage and build mutual trust, respect, and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications

• Must have at least 1 year of prior supervisory/Coordinating experience in Housekeeping.
• Ability to maintain 4-Diamond level cleanliness standards.
• Ability to work with management on special projects.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.