Housekeeping Floor Supervisor AM | Full-Time

Omni Hotels & Resorts; Orlando (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Omni Hotels & Resorts in Orlando, FL, seeks a Housekeeping Supervisor to ensure guest rooms, public areas, and back-of-house areas meet four star/four diamond standards. You will inspect, assign tasks, and assist in cleaning as needed while maintaining VIP room standards.

Role requires strong attention to detail, customer service, and the ability to work in a fast-paced hotel environment. Weekend and holiday availability is required, with professional appearance throughout the shift.

Qualifications

• Previous housekeeping or hotel experience is required.
• Maintain 4-Diamond level cleanliness standards.
• Ability to work with management on special projects.
• Set priorities for your section and provide constructive feedback.
• Strong attention to detail and sense of urgency.
• Ability to work in a fast-paced environment.
• Maintain professional appearance and attitude.
• Housekeeping experience preferred.
• Strong customer service skills.
• Basic English skills to assist guests.
• Willingness to work weekends and holidays.

Responsibilities

• Inspect guestrooms and public areas to ensure standards are met.
• Assign special tasks and supervise team members.
• Assist in cleaning as needed to support operations.
• Assist with AM/PM room status reporting and discrepancies.
• Ensure supplies and linens are stocked for attendants.
• Maintain organized linen carts and stock in linen closets.
• Punch in guest rooms via phone after completion.
• Ensure VIP rooms are inspected promptly.
• Prioritize check-out/vacated rooms and safety of guests.

Skills

Attention to detail

Customer service

English proficiency

Staff supervision

Job description

Purpose:

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards.

Essential Functions:

• Inspects the cleaning and servicing of guestrooms and public areas.
• Assigns special assignments as directed by the Housekeeping Leaders.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Report any needed repairs or discrepancies of guest rooms.
• Ensure that all Guest Room Attendants have appropriate supplies and linens.
• Ensure that the Guest Room Attendant’s linen cart is neat and well organized.
• Ensure that linen closets on guest room floors are completely stocked.
• Maintain supply cage stock, neat and clean at all times.
• Must have all guest rooms punched in via the phone after completion.
• Ensure VIP rooms are inspected ASAP.
• Ensure check out/vacated rooms are a priority.
• Knowledge of hotel, facilities and events.
• Ensures hotel, guest and associates are maintained in a safe and secure environment.

Physical Job Requirements (for essential functions only):

• Strong visual attention to detail.
• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.

Qualifications:

• Previous housekeeping and/or other relevant hotel experience required.
• Able to maintain 4-Diamond level cleanliness standards.
• Able to work with management on special projects.
• Able to set priorities for your section and provide feedback to others that enhances performance.
• Strong attention to detail, sense of urgency.
• Ability to work and perform effectively in a fast-paced role.
• Maintain a professional business appearance, attitude, and performance
• Previous experience in housekeeping is strongly preferred
• Strong customer service skills.
• Basic English skills are required (must be able to answer basic questions about services and amenities, give directions to guests, etc.).
• Ability and willingness to work a varied schedule which includes working on weekends and holidays.