Housekeeping Supervisor

Westgate Resorts; Gatlinburg (TN); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Daily pay

Family benefits

Tuition assistance

EAP

Job summary

Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, is seeking a Housekeeping Supervisor to lead a busy team, ensuring high standards of cleanliness and guest satisfaction. You will assign duties, inspect performance, and respond promptly to guest requests, maintaining smooth operations in a dynamic resort setting.

The role emphasizes strong leadership, team coordination, and adherence to safety procedures, with opportunities for growth within Westgate Resorts across 60+ properties.

Qualifications

• Must be able to lift 50lbs and work in outdoor weather conditions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Valid Driver’s License

Responsibilities

• Be in the driver’s seat and guide your team to succeed
• Assign duties to housekeepers while inspecting team members
• Respond quickly to guest requests and follow ups
• Supervise assigned teams

Skills

Leadership

Team supervision

Customer service

Job description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

They call you a housekeeping master. You lead teams through the ups and downs that a busy day can bring. Like a magnet, people are drawn to you. You were born to be a leader and take pride in what you do. Sound good?

As a Housekeeping Supervisor, you will:

• Be in the driver’s seat and guide your team to succeed
• Assign duties to housekeepers while inspecting team members
• Respond quickly to guest requests and follow ups
• Supervise assigned teams

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty below and adhere to the following core values:

• INTEGRITY
• PASSION
• WORK ETHIC

Requirements

• Must be able to lift 50lbs and work in outdoor weather conditions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Valid Driver’s License

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.