Housekeeping Supervisor

Quorum Hospitality; Frisco (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Housekeeping Supervisor for their Aloft Frisco location. The role involves managing the housekeeping operations, ensuring high cleanliness standards, and supervising staff. Candidates should have supervisory experience and a strong commitment to customer service. This position offers competitive pay and excellent benefits, including medical insurance and tuition reimbursement.

Benefits

Paid holidays & sick time

Vacation time off

Tuition reimbursement program

Medical, Dental, Vision insurance

401(k) Retirement Plan

Hotel Travel Discounts

Daily Pay option

Qualifications

• 1-2 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Proficient in Windows operating systems and spreadsheets.

Responsibilities

• Manage day-to-day operations of the Housekeeping Department.
• Ensure cleanliness and maintenance of guest rooms and public areas.
• Assist with training and supervision of housekeeping staff.

Skills

Attention to detail

Customer service

Team leadership

Education

High school diploma or equivalent

Job description

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Brief Description

The Aloft Frisco is looking for a Housekeeping Supervisor to join the team!

The

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Maintain regular attendance in compliance with hotel standards by scheduling according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming (per brand standards).
• Always comply with standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food handlers, Alcohol Awareness, CPR & First Aid.
• Assist in establishing and maintaining a key control system for the department.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.
• Assist in controlling expenses and minimizing waste in all areas of housekeeping.
• Participate in the preparation of the annual departmental budget and financial plans.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Assist with inspection of rooms daily.
• Assist with the review of Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
• Assist with the preparation of employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit payroll reporting to the Housekeeping Manager weekly for review.
• Assist with the overall supervision of daily inspection for arriving V.I.P.'s.
• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to hotel standards.
• Assist with deep cleaning projects
• Assist Housekeeping staff during unanticipated rush periods.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Assist with the completion of Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following hotel procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all hotel policies and house rules.
• Assist with training and review of all "House Safety" rules and procedures with Housekeeping staff.
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
• Respond to all guest requests, situations, complaints, and accidents presented to Housekeeping in an attentive, courteous, and efficient way.
• Attend monthly all-employee team meetings, and any other functions required by management.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
• Assist in monitoring “Lost and Found" procedures and policies according to standards.
• Assist with the training of all Housekeeping personnel according to hotel standards.
• Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Sanitize work area every 20 minutes in high guest contact areas and every hour in back office spaces.
• While walk property throughout the day ensure proper cleaning and sanitizing is occurring according to hotel protocol.
  
  

Brief Description

The Aloft Frisco is looking for a Housekeeping Supervisor to join the team!

The Housekeeping Supervisor assist in managing the day-to-day operation of the Housekeeping Department and ensuring efficient operations of the Department in the absence of the Housekeeping Manager.

Essential Requirements

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Maintain regular attendance in compliance with hotel standards by scheduling according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming (per brand standards).
• Always comply with standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food handlers, Alcohol Awareness, CPR & First Aid.
• Assist in establishing and maintaining a key control system for the department.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.
• Assist in controlling expenses and minimizing waste in all areas of housekeeping.
• Participate in the preparation of the annual departmental budget and financial plans.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Assist with inspection of rooms daily.
• Assist with the review of Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
• Assist with the preparation of employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit payroll reporting to the Housekeeping Manager weekly for review.
• Assist with the overall supervision of daily inspection for arriving V.I.P.'s.
• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to hotel standards.
• Assist with deep cleaning projects
• Assist Housekeeping staff during unanticipated rush periods.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Assist with the completion of Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following hotel procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all hotel policies and house rules.
• Assist with training and review of all "House Safety" rules and procedures with Housekeeping staff.
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
• Respond to all guest requests, situations, complaints, and accidents presented to Housekeeping in an attentive, courteous, and efficient way.
• Attend monthly all-employee team meetings, and any other functions required by management.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
• Assist in monitoring “Lost and Found" procedures and policies according to standards.
• Assist with the training of all Housekeeping personnel according to hotel standards.
• Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Sanitize work area every 20 minutes in high guest contact areas and every hour in back office spaces.
• While walk property throughout the day ensure proper cleaning and sanitizing is occurring according to hotel protocol.
  
  

Requirements

• At least 1 -2 years of progressive experience in a hotel or a related field.
• Supervisory experience required.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
• Starting wage based on experience in the industry.
  
  

Summary

Amazing Benefits!

• Paid holidays & paid sick time!
• Vacation time off!
• Education program - if you are looking for a career in Hospitality, you can take advantage of our tuition reimbursement program!
• Medical, Dental, Vision insurance - you may participate in our health benefits after 30 days of employment with us!
• 401(k) Retirement Plan - plan your retirement with our generous company match! (terms and conditions apply)
• Hotel Travel Discounts!
• Daily Pay - control when you get paid! Voluntary benefit that lets you access your pay the same day!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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