Housekeeping Supervisor

ATH Hotel Company; Cincinnati (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, Vision Insurance

Paid PTO

401(k) with employer match

Job summary

ATH Hotel Company is looking for an Executive Housekeeper to lead housekeeping operations. The role involves supervising staff, maintaining cleanliness standards, and addressing guest complaints effectively.

Qualified candidates should have at least 3 years of management experience in the hotel industry and excellent leadership and communication skills. This position requires physical stamina and a flexible schedule, including weekends and holidays.

In addition to a competitive salary, we offer a comprehensive benefits package including health insurance, paid time off, and tuition reimbursement.

Qualifications

• Minimum of 3 years’ experience in Rooms Management or a related management position.
• Strong leadership qualities and excellent communication skills.
• Ability to make effective decisions under pressure.

Responsibilities

• Conduct regular inspections of guest rooms and public areas to ensure cleanliness.
• Train and supervise housekeeping staff on cleaning techniques and guest service standards.
• Address and resolve guest complaints regarding housekeeping services.

Skills

Leadership qualities

Communication skills

Conflict resolution

Job description

Company Overview

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support.

Position Profile

Under the leadership of the Executive Housekeeper or the Director of Housekeeping, the Executive Housekeeper is responsible for supervision and direction of all housekeeping activities in a safe and efficient manner, ensuring the highest level of cleanliness, maintaining guest satisfaction, protecting assets, and minimizing expenses.

Essential Responsibilities

• Conduct regular inspections of guest rooms, bathrooms, and public areas to ensure cleanliness and safety standards are met; document and report any issues.
• Train and supervise housekeeping staff on cleaning techniques, safety procedures, and guest service standards.
• Address and resolve guest complaints regarding housekeeping services promptly and professionally.
• Assist in managing cleaning supplies and maintain inventory levels to ensure materials are available.
• Collaborate closely with other departments, such as maintenance and front desk, to ensure rooms are ready for guests and operations run smoothly.
• Conduct regular audits and spot checks to ensure quality control and consistency among housekeeping staff.

Required Knowledge, Skills, and Abilities

Minimum of 3 years’ experience in Rooms Management or a related management position. Hotel experience preferred. Strong leadership qualities, the ability to motivate staff, and excellent communication skills. Ability to make effective decisions under pressure and resolve conflicts. Must be able to work weekends, holidays, and flexible hours as needed by the business.

Physical Demands

Physical stamina to stand, walk, bend, and lift objects weighing up to 50 lbs; ability to push and pull carts; good vision for detailed inspection; manual dexterity for handling equipment and machinery in a hot, humid, and noisy environment where chemicals are used.

Benefits Package

• Competitive Salary
• Daily Pay
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401(k) with employer match
• Food and Beverage Discounts
• Tuition Reimbursement