Housekeeping Supervisor

Destination by Hyatt; Chapel Hill (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

The Carolina Inn in Chapel Hill is seeking a Housekeeping Supervisor to lead daily housekeeping operations, inspect guest rooms, and coach team members. The role requires strong communication, attention to detail, and the ability to manage priorities in a fast-paced hotel environment.

You will ensure brand standards, handle guest requests promptly, and collaborate with supervisors to maintain a safe, clean, and welcoming property.

Qualifications

• Minimum 1 year hotel experience
• Excellent communication skills
• Prior supervisory experience preferred

Responsibilities

• Inspect guest rooms and public areas to ensure Hyatt brand standards.
• Replace linens, restock amenities, and ensure rooms are ready for guest arrival.
• Respond promptly to guest requests and report issues.
• Maintain safety, sanitation, and hygiene procedures.
• Collaborate with supervisors and team to support daily operations.
• Maintain a positive, guest-focused attitude.

Skills

Housekeeping experience

Attention to detail

Communication skills

Punctuality

Job description

Summary

The Housekeeping Supervisor is responsible for Supervisory duties in the Housekeeping department. This includes inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc. Minimum of 1-year hotel experience and excellent communication skills, as well as basic computer skills. Prior supervisory experience preferred.

Organization – The Carolina Inn

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Key Responsibilities

• Clean and service guest rooms, public areas, and back-of-house spaces according to Hyatt brand standards.
• Replace linens, restock amenities, and ensure rooms are fully prepared for guest arrival.
• Respond promptly and professionally to guest requests.
• Report maintenance issues, safety concerns, or room discrepancies.
• Follow all safety, sanitation, and hygiene procedures.
• Work collaboratively with supervisors and team members to support smooth daily operations.
• Maintain a positive, guest-focused attitude at all times.

Qualifications

• Previous housekeeping or hospitality experience preferred but not required.
• Ability to work in a fast-paced environment with strong attention to detail.
• Reliable, punctual, and committed to delivering excellent service.
• Ability to lift, push, and pull moderate weight and stand for extended periods.