Housekeeping Supervisor

Hyatt Hotels Corporation; California, Northern (MO, KY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

Bereavement/Jury Pay

Free hotel nights

Discounted rates

401k plan

Employee stock plan

Tuition reimbursement

Employee meals

Growth opportunities

Job summary

Hyatt Regency La Jolla is seeking an experienced Housekeeping Supervisor to lead daily operations, guide room attendants, and uphold rigorous cleanliness and guest service standards. The role involves inspecting rooms, supervising staff, coordinating tasks, and ensuring smooth, safe hotel operations across shifts.

The position emphasizes hands-on leadership, coaching, and collaboration with other departments to deliver exceptional guest experiences in a fast-paced hotel environment.

Qualifications

• Experience in housekeeping supervision or lead roles preferred.
• Flexible availability including mornings, evenings, weekends, and holidays.
• Previous hotel experience preferred.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Provide direct support to the housekeeping management team with daily operations and team coordination
• Inspect a minimum of 10 rooms daily, ensuring all standards are met before releasing rooms for sale
• Monitor cleanliness of guest corridors, stairwells, elevators, and linen closets; conduct one documented public area round per shift
• Maintain proper par levels of guest room supplies, amenities, and guest-request items
• Provide direct oversight to Room Attendants, Housepersons, and Public Area Attendants, including cart inspections
• Provide coaching, counseling, and on-the-job guidance to housekeeping team members
• Conduct daily briefings and attend departmental meetings
• Monitor Room Attendant progress and provide corrective coaching
• Perform daily employee standard testing and collect room and floor status sheets
• Ensure housekeeping equipment is properly used, maintained, and stored
• Conduct inventories of equipment, linen, and glassware
• Coordinate and follow up on work orders for timely completion
• Inspect Room Attendant carts for supplies, neatness, and cleanliness
• Advise Housekeeping Managers on room conditions and maintenance needs
• Handle guest complaints related to housekeeping promptly and professionally
• Maintain a friendly, courteous, service-focused demeanor with guests and colleagues
• Communicate effectively with other departments to support seamless operations
• Ensure sufficient supplies on guest floors and in public areas
• Assist with scheduling, staffing, and daily task/room assignments
• Provide support to F&B and Front Office operations as needed.

Job description

Close Inclusive Collection Job Postings Notification

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each and every guest . Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation, Authenticity. Innovation, Hyatt is forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt colleagues are inspired by the team's spirit and camaraderie given to one another. Service-Orientation, Hyatt is customer focused by providing authentic hospitality in every way every time. Authenticity, We encourage all colleagues to bring their authentic selves to work each day, which is at the core of our purpose, to care for people, so that they can be their best. Join a family that values respect, integrity, wellbeing, and empathy. Make a difference in the lives of those around you.Lovewhere you work!

What are the additional benefits to working at the Hyatt Regency La Jolla?

• Medical, Dental and Vision for you and your dependents upon completion of 30 days of employment
• Paid Holidays, Vacation, Sick Leave and New Child Leave
• Bereavement and Jury Duty Pay
• 12 Complimentary hotel room nights at Hyatt properties worldwide
• Unlimited Colleague and Friends & Family discounted hotel room rates at Hyatt properties worldwide
• 401k Retirement Savings Plan with employer matching
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Complimentary Employee Meals during scheduled shifts
• Unlimited growth potential and so much more!

About the Role – Housekeeping Supervisor

The Housekeeping Supervisor is a hands-on, detail-oriented leader who supports the daily operations of the housekeeping department and helps maintain exceptional standards of cleanliness, safety, and guest service. Working closely with the housekeeping management team, this role is responsible for ensuring guest rooms and public areas consistently meet brand standards while fostering a welcoming environment for all guests. The Supervisor provides guidance and support to room attendants and housepersons, promotes efficient workflows, and helps ensure departmental operations run smoothly and effectively throughout each shift.

Key responsibilities include:

• Provide direct support to the housekeeping management team with daily operations and team coordination
• Inspect a minimum of 10 rooms daily, ensuring all standards are met before releasing rooms for sale
• Monitor cleanliness of guest corridors, stairwells, elevators, and linen closets. This includes 1 documented public area round per shift to be rotated amongst different areas of the hotel.
• Maintain proper par levels of guest room supplies, amenities, and guest‑request items
• Provide direct oversight to Room Attendants, Housepersons, and Public Area Attendants, including a documented cart inspection of every cart each month.
• Provide coaching, counseling, and on-the-job guidance to housekeeping team members to uphold cleanliness, safety, and service standards
• Conduct daily briefings and attend departmental meetings
• Monitor each Room Attendant’s progress throughout the shift and provide corrective coaching when standards are missed
• Perform daily employee standard testing and collect room and floor status sheets
• Ensure all housekeeping equipment is properly used, maintained, and stored
• Conduct inventories of equipment, linen, and glassware
• Coordinate and follow up on work orders to ensure timely completion
• Inspect Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems
• Advise the Housekeeping Managers on room conditions, maintenance needs, and overall property cleanliness
• Handle guest complaints related to housekeeping promptly, professionally, and with a sense of urgency
• Maintain a friendly, courteous, and service‑focused demeanor while interacting with guests and colleagues
• Communicate effectively with other departments to support seamless operations and exceptional guest experiences
• Ensure sufficient supplies are available on guest floors and in public areas
• Assist with scheduling, staffing, and daily task/room assignments.
• Provide support to F&B and Front Office operations as needed.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Wage Information:

The hourly rate for this position is $26.00/hr. This is the pay rate for this position that Hyatt Regency La Jolla reasonably expects to pay.

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• A true desire to satisfy the needs of others in a fast-paced environment
• Previous hotel experience is preferred
• Flexible availability including mornings, evenings, weekends, and holidays.
• Ability to stand for extended periods
• Ability to tolerate moderate amounts of walking
• Ability to lift, push, and pull up to 50 lbs.
• Excellent communicator and team motivator. Business-like, socially engaged, passionate, expressive demonstrating a positive attitude.

Miraval Austin Resort and Spa | Austin , TX , US

Grand Hyatt at SFO | San Francisco , CA , US

Our family is always growing. Want to be in the know?