Housekeeping Supervisor

Hilton Boca Raton Suites; Boca Raton (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Vacation, Sick and Holiday Pay

401(k) with company match

Medical, Dental, Vision Insurance

Life Insurance

Team Member Travel Discounts

Free Uniforms and Safety Shoes

Job summary

Hilton Boca Raton Suites is looking for a Housekeeping Supervisor to ensure cleanliness and guest satisfaction. Responsibilities include leading the housekeeping team, inspecting rooms, and handling guest needs promptly.

The ideal candidate possesses a high school diploma and has 1-2 years of relevant experience, preferably in a supervisory role. Excellent customer service skills and a detail-oriented approach are essential for success.

Qualifications

• High School Graduate or Equivalent.
• One to two years of guest room attendant experience.
• Proficient in English (verbal and written).
• Previous supervisory experience preferred.

Responsibilities

• Inspect and ensure cleanliness of guest rooms and public areas.
• Lead and supervise Room Attendants and Housepersons.
• Handle guest concerns in a prompt manner.
• Interact with guests in a friendly manner.
• Prepare room reports and perform maintenance checks.

Skills

Customer Service

Multi-Tasking

Organized

Detail Oriented

Education

High School

Tools

Hotel Property Management System

Computer and Email Communication

Job description

Description

Do you have an eye for details? Do you love to make guests feel at home with your passion for hospitality? You could be the Housekeeping Supervisor we are seeking!

Job Description

• The Housekeeping Supervisor is responsible for inspecting, some pre-setting of guest rooms and ensuring proper cleanliness standards are met of all guest rooms, bathrooms, corridors, service and public areas and linen closets.
• Leads and supervises the Room Attendants, Housepersons and Lobby Attendants in their daily duties to ensure service and guest standards are met and the daily operations of the department run smoothly.
• Handles guest concerns or needs in a prompt and efficient manner, notifying and working with other departments if additional assistance is required for guest satisfaction.
• Takes initiative to interact with guests and team members in a friendly and professional manner.
• Verifies and reports status and/or discrepancies of rooms.
• Assists with Lost and Found and Inventory.
• Reports any maintenance issues.
• Ensures all safety and security policies are followed.
• Runs and prepares the necessary room and guest reports as needed.
• Prepares opening and closing tasks/assignments as needed.

Requirements

• Qualified candidates must possess the following:
  • High School Graduate or Equivalent
  • Able to work Saturdays, Sundays and Holidays
  • Meticulous eye for detail and cleanliness standards
• Excellent customer service skills
• Experience with a Hotel Property Management System (OnQ or PEP a plus), computer and email communication
• One to two years of guest room attendant experience. Previous supervisory experience preferred.
• Proficient in English (verbal and written)
• Creole and/or Spanish speaking a plus

Benefits

• Vacation, Sick and Holiday Pay
• 401(k) with company match of 4%
• Medical, Dental, Vision and Life Insurance
• Short and Long Term Disability
• Voluntary Products, such as Critical Illness, Hospital and Accident Insurance
• Hilton Team Member Travel Discounts
• Free Uniforms, Safety Shoes and Team Member Parking

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 561.852.4007 to let us know the nature of your request.

Qualifications

Previous Housekeeping Experience – Room Attendant and/or Supervisor.

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
• Team Player: Works well as a member of a group (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)

Education

• High School (Required)

Skills

• Customer Service (Advanced)
• Multi-Tasking (Advanced)
• Organized (Advanced)
• Detail Oriented (Advanced)

Experience

• Required:

  2 years of previous housekeeping experience – Room Attendant and/or Supervisor

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.