Housekeeping Supervisor

HEI Hotels & Resorts; Birmingham (AL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with matching funds

Hotel room discounts

Job summary

HEI Hotels & Resorts in Birmingham, AL seeks a Housekeeping Supervisor to direct the housekeeping team, maintain high cleanliness standards, and ensure exceptional guest experiences. The role involves training staff, coordinating with guests and departments, and ensuring safety and efficiency across rooms and public areas.

The successful candidate will manage schedules, oversee inventory, and uphold company wellness and benefits, including comprehensive health plans and retirement options.

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or move materials weighing up to 100 lbs with or without accommodation.
• Ability to move throughout building, bend, stoop and reach to assist other staff.
• Effective verbal and written communication skills suitable for various audiences.

Responsibilities

• Supervise housekeeping staff with training, coaching and feedback to maximize efficiency.
• Recruit, interview, train, evaluate performance and, if needed, discipline staff.
• Supervise cleaning of guest rooms, turndown service, public areas and back-of-house to ensure cleanliness and guest satisfaction.
• Assign staff tasks considering special requests and areas of focus for smooth operation.
• Distribute supplies to staff at shift start to control inventory and expenses.
• Respond to guest requests and concerns to ensure satisfaction.
• Log Lost and Found items and answer inquiries to maintain control.
• Implement emergency training and procedures for safety of guests and staff.
• Adhere to attendance rules and be available to work regularly.
• Perform any other related duties as assigned.

Skills

Housekeeping experience

Lifting up to 100 lbs

Mobility around building

Verbal and written communication

Job description

About Us

Genuine Southern hospitality is who we are and what we do at Residence Inn Birmingham Downtown at UAB. We are conveniently located in the historic Five Points South Dining and Entertainment District just steps from the UAB Campus. Our friendly team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.

Essential Duties And Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications And Skills

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.