Housekeeping Supervisor

Holiday Inn Express Billings; Billings (MT); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vision and dental coverage

401(k) retirement plan

Paid time off

Employee discounts

Job summary

Holiday Inn Express Billings West is seeking a Housekeeping Supervisor to lead our housekeeping team, ensure high sanitation standards, and maintain stocked supplies. You will supervise daily room and public area cleaning while coordinating repairs and training new staff to deliver exceptional guest service.

Experience in hospitality and a strong focus on guest satisfaction are essential. This role supports a clean, safe, and welcoming environment for all guests at our Montana property.

Qualifications

• The ideal applicant is an experienced leader who demonstrates great attention to detail and customer service skills
• Strong understanding of environmental services (EVS) including cleaning processes and how to use a variety of cleaning supplies and equipment

Responsibilities

• Supervise housekeeping staff as they perform daily assignments, including cleaning all guest rooms and public areas
• Arrange for cleaning equipment repairs as needed and keep all other equipment in good working condition
• Hire and train housekeeping staff to perform cleaning duties and deliver customer satisfaction to our expectations
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office

Skills

Leadership

Customer service

EVS knowledge

Cleaning equipment

Job description

About this position

We’re hiring a housekeeping supervisor to provide excellent sanitation and customer service to our hotel guests. You’ll be responsible for leading the housekeeping staff, ensuring team members perform their job duties to our high standards, and keeping the housekeeping department well-stocked with cleaning supplies. Applicants should have hospitality experience, enjoy their work, and demonstrate a commitment to meeting and exceeding guest expectations.

Compensation:

$16 - $17 hourly

Responsibilities:

• Supervise housekeeping staff as they perform daily assignments, including cleaning all guest rooms and public areas
• Arrange for cleaning equipment repairs as needed and keep all other equipment in good working condition
• Hire and train housekeeping staff to perform cleaning duties and deliver customer satisfaction to our expectations
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office

Qualifications:

• The ideal applicant is an experienced leader who demonstrates great attention to detail and customer service skills
• Strong understanding of environmental services (EVS) including cleaning processes and how to use a variety of cleaning supplies and equipment

About Company

Holiday Inn Express & Suites Billings West is a Torchbearer Award-winning hotel proudly serving the Billings, Montana community. We believe that caring for our employees empowers them to provide exceptional service to our guests. Our team thrives in a fun, community‑focused environment that supports collaboration, growth, and outstanding hospitality.

Benefits include:

• Competitive wages for all positions
• Health insurance (full‑time employees)
• Supplemental health coverage, including vision and dental (full‑time employees)
• 401(k) retirement plan
• Paid time off
• Employee discounts at all IHG hotels

Salary Information

$16 - $17Hourly Wage