Housekeeping Supervisor

S&R HOTELS INC; Bethlehem (Northampton County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel in Bethlehem is seeking a Housekeeping Supervisor to oversee daily operations, ensuring cleanliness and guest satisfaction. The role involves managing staff, training new hires, and maintaining compliance with safety protocols. The ideal candidate will have strong supervisory and communication skills, with a focus on quality control.

Qualifications

• Experience in staff supervision is essential.
• Ability to train and onboard new employees.
• Strong focus on quality control and guest satisfaction.

Responsibilities

• Oversee daily housekeeping staff activities, including scheduling and task assignment.
• Inspect guest rooms and public areas to ensure cleanliness.
• Respond to guest requests and complaints professionally.

Skills

Staff Supervision

Training & Development

Quality Control

Inventory Management

Guest Service

Safety & Compliance

Communication

Problem Solving

Job description

Key Responsibilities:

Staff Supervision and Management:

Overseeing the daily activities of the housekeeping staff, including scheduling, assigning tasks, and monitoring performance.

Training and Development:

Providing orientation and training to new employees, ensuring they understand cleaning procedures, safety protocols, and company standards.

Quality Control:

Inspecting guest rooms, public areas, and other designated areas to ensure they meet cleanliness standards.

Inventory Management:

Managing inventory of cleaning supplies, linens, and room essentials, ensuring adequate stock levels and proper usage.

Guest Service:

Responding to guest requests and complaints in a timely and professional manner, ensuring guest satisfaction.

Compliance:

Ensuring adherence to safety and hygiene regulations, including proper handling of hazardous materials and infection control procedures.

Communication and Collaboration:

Coordinating with other departments, such as maintenance, to report and address any issues related to repairs or maintenance.

Performance Evaluation:

Evaluating the performance of staff, providing feedback and coaching as needed.

Problem Solving:

Addressing any issues that arise, such as complaints, damages, or maintenance problems.

Administrative Tasks:

Preparing and maintaining schedules, tracking inventory, and reporting on departmental activities.