Housekeeping Team Leader

Yellow Ribbon; Cecil (Washington County); On-site; USD 35,000 - 50,000; Full time

Job summary

Yellow Ribbon is seeking a meticulous hotel Supervisor committed to maintaining high cleanliness standards and enhancing guest satisfaction. The successful candidate will possess at least two years of experience in a similar role within a 5-star hotel. This role includes various responsibilities, such as verifying room cleanliness and resolving guest complaints efficiently.

Qualifications

• Minimum two years experience in a similar role in a 5-star hotel.
• A proven track record of maintaining superior cleanliness standards.
• Able to work on rotating shifts, public holidays, and weekends.

Responsibilities

• Verify room status and update housekeeping priorities.
• Monitor and handle guest complaints ensuring satisfaction.
• Inspect cleanliness and supply levels of assigned areas.

Skills

Attention to Detail

Problem Solving

Team Leadership

Customer Service

Education

N or O level qualifications

Job description

Responsibilities:

• Verify room status on morning report; report discrepancy of rooms; prioritize and update status of checkout rooms.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Ensure that cleanliness and condition of each area meets designated standards. Directly contact respective personnel and relay any deficiencies to be corrected.
  
• Inspect supply levels, cleanliness and organization of floor closets. Assign designated personnel to rectify any deficiencies
  .
• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Carry out other tasks as assigned by the supervisor

Requirements:

• Minimum N or O level qualifications
• Minimum two years experience in a similar role in the 5-star hotel
• A proven track record of maintaining superior standards of hotel cleanliness in a previous position or hotel
• Able to work on rotating shift, public holidays and/or weekends
• Meticulous and has an eye for details

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.