Housekeeping Supervisor

Excel Hotel Group; Bakersfield (CA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, life insurance

PTO

401k with company match

Travel discount program

Job summary

Excel Hotel Group is seeking a Housekeeping Supervisor to assist the General Manager in supervising housekeeping and laundry operations to meet quality standards and deliver exceptional guest service. The role covers scheduling, training, inspections, and addressing guest requests, with a focus on maintaining cleanliness and efficiency across rooms and public areas while following company policies.

Candidates should have 1–2 years of housekeeping experience and a track record in team leadership

Qualifications

• 1-2 housekeeping or janitorial experience required
• 1-year supervisory experience preferred
• Ability to stand and walk for 8 hours in a day; lift up to 50 lbs
• Follow verbal directions and complete tasks on schedule

Responsibilities

• Schedule room cleaning assignments to ensure proper coverage
• Train employees and ensure they have tools and equipment
• Monitor performance and address disciplinary actions as needed
• Inspect rooms, suites, and public areas for cleanliness and repairs
• Instruct on deficiencies and corrective actions
• Respond to guest complaints and requests to ensure satisfaction
• Notify management when supplies are low

Skills

Supervisory experience

Training and coaching

Quality standards

Guest service focus

Physical stamina

Tools

Cleaning equipment

Job description

Job Summary

Assist the General Manager in the supervision of the housekeeping and laundry operations to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Responsibilities

• Schedules room cleaning assignments to ensure proper coverage.
• Trains employees and ensures they have the tools and equipment needed to effectively carry out their respective job duties.
• Monitors job performance and makes appropriate recommendations for disciplinary action when needed.
• Inspects all assigned rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
• Advises employees of deficiencies and instructs on correct
• Responds to guest complaints and special requests ensuring appropriate corrective action is taken to achieve guest satisfaction.
• Notifies management when par levels for supplies and equipment are insufficient.

Qualifications

• 1-2 housekeeping or janitorial experience required
• 1-year supervisory experience preferred.
• Ability to stand and walk for 8 hours in a day. Ability to lift push pull up to 50lbs,
• Must be able to follow verbal directions, and complete assigned tasks on schedule.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.