Housekeeping Supervisor

Thompson Hotels; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Thompson Austin is seeking a Housekeeping Supervisor to lead the housekeeping team, inspect guest rooms, and uphold service standards in a luxury hotel setting. The role involves supervising staff, addressing guest concerns, and ensuring smooth daily operations.

The ideal candidate will have strong communication skills, the ability to stand for long periods, and the flexibility to work weekends and holidays in a fast-paced hospitality environment.

Qualifications

• Minimum of 1-year hotel experience.
• Excellent communication and computer skills.
• Previous supervisory experience in a hotel environment preferred.
• Ability to stand for long periods.
• Must be able to work weekends and holidays as needed.
• Refined verbal and written communication skills.
• Ability to work flexible and extended hours as required by operations.
• A true desire to satisfy the needs of others in a fast-paced environment.

Responsibilities

• Supervise housekeeping team and duties in the department.
• Inspect guest rooms and address guest complaints.
• Counsel and interview employees as part of supervisory duties.
• Perform general office duties as needed.

Skills

Hotel experience

Communication skills

Supervisory experience

Verbal and written communication

Stamina

Flexible hours

Weekend/holiday availability

Computer skills

Job description

Organization- Thompson Austin - 5th and Brazos

Summary

The Role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Housekeeping Supervisor is responsible for Supervisory duties in the Housekeeping department. This includes inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc.

The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.

The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by our re-imagined cantina-themed restaurant, a 13,000 sq ft. indoor and outdoor oasis as well as The 5th Street Diner + The Royale Room, a street-side concept serving daily fare for locals, residents, and guests alike. This mixed-use project will also feature a residential tower - Sienna - and 10,000 square feet of retail space and a 7,000 sq. ft. state of the art fitness center and simulator room, appropriately named "T" Box.

The Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

Qualifications

• Minimum of 1-year hotel experience
• Excellent communication and computer skills
• Previous supervisory experience in a Hotel environment preferred
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work flexible and extended hours as required by the operations of the hotel.
• Must be able to work weekends and holidays as needed

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity.This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.